Care Systems Administrator Jackson, MS

Founded in 1912 as an adoption agency Canopy Childrens Solutions is Mississippis most comprehensive nonprofit provider of childrens behavioral health educational and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

Canopy has been recognized as a Great Place to Work for the fifth consecutive year and is one of only nine companies in Mississippi to earn this certification for . At Canopy employees are committed to fostering a healthy workplace culture built on trust and driven by a shared mission: helping children thrive and empowering families to overcome extraordinary challenges.

We offer a comprehensive benefits package for all eligible full-time employees. Benefits include but are not limited to:

• Competitive Compensation
• 403b Retirement Plan with Match
• Medical Dental Vision Insurance
• PTO/Vacation
• Employee Wellness Program and Counseling Services

Care Systems Administrator - Position Overview:

• The Care Systems Administrator is responsible for the day-to-day administration configuration maintenance and support of Canopys care systems and related applications.
• This role works closely with operational clinical compliance reporting and technology stakeholders to ensure systems remain reliable secure properly configured and aligned with organizational needs.
• The Care Systems Administrator supports application enhancements testing upgrades reporting activities user access administration workflow optimization and issue resolution while promoting data integrity system stability regulatory compliance and effective system utilization throughout the organization.

Job Responsibilities:

• Administer configure maintain and support assigned care systems and related applications.
• Provide day-to-day application support and serve as a primary resource for user questions issues and service requests.
• Troubleshoot and resolve application workflow configuration reporting and data-related issues.
• Assist with system upgrades enhancements implementations patches and maintenance activities.
• Configure and maintain user accounts role-based security permissions and system access controls.
• Support testing validation and quality-assurance activities associated with system upgrades enhancements and configuration changes.
• Assist with change-control activities documentation requirements deployment preparation and post-implementation support.
• Support reporting dashboards extracts and data-validation activities by ensuring system configuration and data usage are accurate and consistent.
• Assist with the maintenance of forms assessments templates workflows and other system configuration components.
• Document system configurations support activities procedures troubleshooting steps and operational processes.
• Monitor system performance recurring issues support trends and user feedback to identify opportunities for improvement.
• Provide end-user training coaching and support to encourage effective and consistent system utilization.
• Coordinate support activities with software vendors consultants and technology partners as needed.
• Escalate complex technical operational reporting or configuration issues to the Care Systems Lead or other appropriate resources.
• Assist with integration testing data validation workflow verification and troubleshooting activities.
• Support data integrity initiatives through monitoring validation correction and quality-review activities.
• Assist operational stakeholders with identifying opportunities to improve workflows and system utilization.
• Ensure appropriate handling of protected health information (PHI) confidential information and organizational data in accordance with organizational policies and regulatory requirements.
• Maintain compliance with established documentation testing security support and operational standards.
• Perform other duties and responsibilities as assigned.

Required Qualifications:

• Bachelors degree in Information Systems Healthcare Informatics Computer Science Business Administration Healthcare Administration or a related field preferred; equivalent combinations of education and relevant experience may be considered.
• Experience supporting configuring administering or maintaining enterprise applications EHR systems or similar healthcare technology platforms preferred.
• Experience with CareLogic Evolv or comparable care-management systems preferred.
• Strong understanding of application support troubleshooting system configuration testing and end-user support practices.
• Working knowledge of EHR workflows forms assessments reporting structures data relationships and operational processes.
• Experience supporting user access management system security change control upgrades releases training and documentation activities preferred.
• Familiarity with reporting concepts SQL integrations APIs and data-validation practices preferred.
• Knowledge of HIPAA security principles access management protected health information (PHI) and healthcare technology environments.
• Strong communication organizational customer-service and problem-solving skills.
• Demonstrates a willingness to learn new technologies organizational workflows application functionality and industry best practices.

Required Experience:

Unclear Seniority