Care Navigation Partner Physician Practices

Imagine a career at one of the nations most advanced health networks.

Be part of an exceptional health care experience. Join the inspired passionate team at Lehigh Valley Health Network a nationally recognized forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the Best Hospitals by U.S. News & World Report for 23 consecutive years. Were a Magnet(tm) Hospital having been honored five times with the American Nurses Credentialing Centers prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally Lehigh Valley Hospital - Cedar Crest Lehigh Valley Hospital - Muhlenberg Lehigh Valley Hospital- Hazleton and Lehigh Valley Hospital - Pocono each received an A grade on the Hospital Safety Grade from The Leapfrog Group in 2020 the highest grade in patient safety. These recognitions highlight LVHNs commitment to teamwork compassion and technology with an unrelenting focus on delivering the best health care possible every day.

Whether youre considering your next career move or your first you should consider Lehigh Valley Health Network.

Summary
The Care Navigation Partner will deliver education outreach and in-person assistance to patients served. The care navigation partner will collaborate with stakeholders to triage and process telephone calls from patients caregivers and providers ranging from general information to more complex situations related to care management. Can conduct one-to-one extended patient meetings perform follow-up with patients family/caregivers providers and community resources via e-mail phone or other communications. Promotes timely access to appropriate care works to reduce emergency room utilization and hospital readmissions. Creates and promotes adherence to care plan developed in coordination with the patient primary care provider and family/caregivers. The care navigation partner will also support practice quality work and gap closure efforts.

Job Duties

• Focuses on chronic illness management as directed by care pathways and adjusts plan of care as necessary to reduce emergency room utilization and hospital readmissions accomplished by leveraging data analytics and population risk reports to prioritize and tactically respond.
• Builds strong relationships to achieve patient goals and provide seamless partnership with patient andcare team develops and re-assesses patient goals.
• Maintains contact with patient and relevant circle of support from initial connection as required/needed to promotebest health outcomes.
• Plans and facilitates patient education and ensures patients and family comprehension of care and interventions.
• Supports practice quality efforts focusing on completion of health maintenance opportunities for managed population and assist practice with management of not met reports and portal outreach campaigns.
• Completes pre-visit planning.
• Assist patients with applying for community resources including emergency financial assistance housing assistance access to foodbanks and other community-based resources.

Minimum Qualifications

• Bachelors Degree in nursing
• 3 years clinical experience in an inpatient or ambulatory setting
• American Heart Association Basic Life Support - State of Pennsylvania
• RN - Licensed Registered NursePA - State of Pennsylvania Upon Hire

Preferred Qualifications

• Masters Degree in nursing

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing frequent keyboard use *patient care providers may be required to perform activities specific to their role including kneeling bending squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities requirements and working conditions for the position. It is intended to be an accurate reflection of the current position however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity accordance with and where applicable in addition to federal state and local employment regulations Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race color religion sex age national origin sexual orientation gender identity disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include but are not limited to recruitment selection hiring transfers promotions terminations compensation benefits educational programs and/or social activities.

Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift:

Day Shift

Address:

1490 8th Ave

Primary Location:

Health Center at Tower Place

Position Type:

Onsite

Union:

Not Applicable

Work Schedule:

M-F dayshift variable

Department:

LVH Cardiology - Tower Place - Muhl