Care Manager

Do you thrive on building meaningful relationships and leading with purpose Join a team where your experience compassion and leadership directly impacts the quality of care we provide to seniors in our community.

CNAs Encouraged to Apply!

Senior Helpers is seeking a motivated relationship-driven Care Manager to lead client services and care team operations. This role is ideal for an experienced home care professional who excels at building strong client and caregiver relationships coordinating high-quality care delivery and guiding families and care teams through a seamless onboarding and ongoing care experience. The Care Manager represents a trusted mission-driven brand while ensuring operational excellence caregiver engagement and outstanding client satisfaction.

• Ensure all commitments made to clients are fully met and maintained.
• Achieve and sustain a 100% fill-rate through effective use of Strategic Scheduling Field Resources/Support and Office Team collaboration.
• Partner with Strategic Scheduling to onboard new clients as quickly and efficiently as possible.
• Conduct regular 1:1 meetings to assess caregiver performance and client satisfaction.
• Ensure 100% execution of client and caregiver introductions with clear communication to the office staff and leadership team.
• Maintain strong gross profit margins by accurately entering and monitoring billing and payroll rates.

• Foster a supportive and nurturing environment for caregivers while maintaining clear accountability standards.
• Execute annual caregiver reviews to support engagement development and retention.
• Effectively match client needs with caregiver availability skills experience and overall fit.
• Manage caregiver turnover by ensuring consistency in schedules hours and expectations whenever possible.
• Plan organize and host caregiver appreciation and engagement activities (e.g. pizza parties recognition events) to promote morale connection and team culture.

• Actively participate in the Operations Teams on-call phone rotation.
• Ensure all caregiver call-offs are filled promptly; may be required to cover shifts personally when necessary.
• Ensure all introductions and shift coverage changes are communicated clearly and executed effectively.

• Coordinate closely with Business Development to ensure smooth transitions from sales to service delivery.
• Collaborate with the Office Manager regularly on caregiver hiring and onboarding efforts including:
  • Assist with reviewing screened applicants and providing input on candidates to move forward to inperson interviews
  • Leading inperson interviews to assess caregiver fit experience and client alignment
  • Aligning on offer details such as pay rates availability and start dates with company goals and objectives
  • Coordinating a smooth transition from hiring to onboarding to ensure caregivers are set up for success
• Work closely with Marketing to:
  • Collaborate on caregiver and/or client social media post content
  • Provide feedback from the field to refine messaging and campaigns

As a growing organization responsibilities may evolve over time. We are seeking someone who is a true team playerflexible supportive and willing to step in where needed to ensure the best outcomes for seniors families caregivers and staff.

• Prior experience in the senior home care industry
• Proven experience in client services care coordination scheduling or operational management
• Proficiency with Microsoft 365 applications (Outlook Word Excel Teams etc.) is required.
• Experience with WellSky and Hireology (preferred)
• Strong organizational and time-management skills with the ability to balance competing priorities
• Excellent communication and relationship-building skills
• Demonstrated ability to manage performance accountability and operational metrics
• Comfort with on-call responsibilities and occasional non-traditional work hours
• Ability to maintain professionalism confidentiality and consistency in high-pressure situations

• Be part of a respected missiondriven senior care organization
• Play a key role in helping seniors live safely and comfortably at home
• Work in a collaborative environment with strong leadership support
• Grow professionally within a nationally recognized brand

• Paid Time Off
• Paid holidays
• 401(k) company matching
• Pay On Demand
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short term & Long-term Disability
• Life Insurance
• Professional development and training opportunities

Salary range: $48000 - $55000 per year

We are an equal opportunity employer and prohibit discrimination/harassment on the basis of race color religion age sex national origin/ancestry disability status genetics protected veteran status sexual orientation gender identity or expression marital status uniformed services status or any other characteristic protected by federal state or local laws. We are a Drug-Free Workplace and due to the nature of our work candidates are expected to successfully pass a background check.