Care Coordinator

Care Coordinators are key personnel in the daily operations of a home care office. From answering the phones to being in the field interacting with clients and referral sources care coordinators scope of responsibility is varied fast-paced and rewarding. A mix of social services operations customer service finance sales recruiting and human resources is part of a Care Coordinators exciting role.

Care Coordinator Duties:

• Support office manager with scheduling marketing interviewing and administrative duties
• Conduct telephone intakes with new or potential clients
• Perform initial home visits with new or potential clients to explain services and obtain a signed service agreement
• Execute follow-up home visits with existing clients
• Manage all scheduling activities including replacement and substitute caregivers
• Resolve client family and caregiver differences
• Maintain files to meet all internal state and Federal quality and compliance standards
• Coordinate screen and interview prospective caregivers
• Select and interact with appropriate caregivers
• Conduct service calls with prospective clients

CARE COORDINATOR JOB REQUIREMENTS

Essential Skills/Qualities:

• Nurturing ability (Caring empathetic compassionate)
• Articulate withstrong verbal and written skills and pleasant phone manner.
• High level of emotional intelligence
• Creative problem-solving skills
• Organized and detail-oriented; good documentation skills.

Benefits

• Monthly and Quarterly Bonuses
• Health Dental and Vision
• Employee Assistance Program
• TelaDoc

Griswold Home Care is an equal opportunity employer. We do not discriminate on the basis of race color religion national origin pregnancy status sex age marital status disability sexual orientation gender identity or any other characteristics protected by law.