Care Coordinator Davita IKC Salt Lake City

Posting Date

Join DaVita Integrated Kidney Care (IKC) as a Care Coordinator

It takes a village to care for our patients and as aCare Coordinator (CC) youll be at the heart of that Village. Youll be a key player on our care team helping some of our most complex patients navigate their chronic conditions while ensuring they receive the highest quality care. Youll work closely with Nurse Practitioners and RN Case Managers to coordinate care facilitate resources and keep the patient journey moving smoothly.

DETAILS:

• Location: Salt Lake City Utah (Candidates MUST reside in Utah preferably in the Salt Lake City metropolitan area or surrounding communities.)

• Work Arrangement: This position will initially start as primarily remote. Over time it will transition to a hybrid role requiring travel into the field approximately days 1-3 days per week within the assigned territory with additional travel as needed to support business and patient needs. Field responsibilities include nephrology partner meetings patient visits and other care coordination activities.

• Schedule: Full-time Monday through Friday. Flexibility is essential to accommodate patient availability. Typical start time is between 7:008:00 a.m. No evenings weekends or on-call responsibilities.

• Home Office Requirements: Candidates must have a dedicated quiet and private workspace with reliable high-speed internet service. A wired Ethernet connection may be required to ensure optimal performance of company systems and applications.

Responsibilities:

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments

• Perform outbound calls and respond to inbound calls from patients providers and Village resources

• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed

• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed

• Identify eligible resources for members and collaborate with Integrated Care Nurses dialysis clinics health plans and other stakeholders to help members enroll in programs

• Communicate directly with patients in a timely and professional manner

• Maintain accurate complete and confidential documentation

• Demonstrate exceptional two-way communication both oral and written

• Act in alignment with DaVitas mission and values to deliverhigh-quality patient care

Qualifications:

• High school diploma or GED required

• 2 years of experience in a professional office environment

• Ability to handle confidential information with discretion and sound judgment

• Strong verbal communication skills

• Proficiency in Microsoft Office Excel and Outlook

• Proficiency with electronic medical records (EMR/EHR)

• Excellent interpersonal and communication skills with the ability to educate patients and families during stressful situations.

• Strong organizational and time-management skills with the ability to prioritize multiple urgent referrals.

• Commitment to service excellence and patient satisfaction

• Ability to work autonomously while collaborating effectively with the team

• Home workspace must provide a quiet private environment with reliable high-speed internet

Preferred Qualifications:

• 13 years clinical medical office experience

• CNA or MA experience is a plus

• Experience coordinating care (referrals care management etc.)

• Experience working in a hospital dialysis clinic physician office health system or other healthcare setting.

• Familiarity of medical insurance including commercial insurance Medicare Medicaid and authorization/eligibility processes and payors.

• Experience coordinating patient referrals transitions of care or discharge planning.

• Experience in direct patient care or support

• Prior medical office environment experience

Why Youll Love Working Here:

• Make a direct impact on the lives of patients with complex chronic conditions

• Be part of a mission-driven collaborative care team

• Flexible remote schedule with opportunity for professional growth

What Well Provide:

More than just pay our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits:Medical dental vision 401(k) match paid time off PTO cash out

• Support for you and your family:Family resources EAP counseling sessions access Headspace backup child and elder care maternity/paternity leave and more

• Professional development programs:DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVitas online training platform StarLearning.

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At DaVita we strive to be a community first and a company second. We want all teammates to experience DaVita as a place where I belong. Our goal is to embed belonging into everything we do in our Village so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited hired assigned and promoted without regard to race national origin religion age color sex sexual orientation gender identity disability protected veteran status or any other protected characteristic.

This position will be open for a minimum of three days.

Required Experience:

IC