Care Coordinator

Grace Bay Resorts is seeking a compassionate and detail-oriented Care Coordinator to join our team in Fort Lauderdale. This full-time remote position offers a unique opportunity to be the welcoming voice and helping hand for our guests and team members ensuring every interaction reflects the warmth and excellence that define our hospitality brand.

In this entry-level role you will serve as a key point of contact for guest care and coordination supporting the seamless delivery of our renowned resort experiences. You will work closely with internal teams to manage requests resolve concerns and coordinate scheduling to create memorable stays for every guest.

This remote position is ideal for someone who thrives in a service-driven environment and is eager to grow within the hospitality industry. We offer an hourly rate of $25 to $35 USD along with the flexibility of working from home while making a meaningful impact on our guests and colleagues.

Grace Bay Resorts is a leader in the hospitality industry known for delivering exceptional guest experiences across our properties. As a Care Coordinator you will play a vital role in supporting our mission to provide outstanding service and create lasting memories for our guests. This role is perfect for someone who is organized empathetic and excited to build a career in guest care and coordination.

• Serve as the primary point of contact for guest and team care inquiries
• Coordinate and manage scheduling requests across departments
• Respond promptly to guest concerns and escalate issues as needed
• Maintain accurate records of guest interactions and resolutions
• Collaborate with internal teams to ensure seamless service delivery
• Provide empathetic and professional support to guests and colleagues
• Follow up on outstanding requests to ensure complete satisfaction
• Assist in developing care procedures and best practices
• Support onboarding and training of new team members as needed
• Uphold the high standards of service that define Grace Bay Resorts
• Communicate clearly with guests and team members via phone and email
• Adapt quickly to changing priorities in a fast-paced environment

• High school diploma or equivalent required
• Previous experience in customer service or hospitality preferred
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Ability to work independently in a remote environment
• Proficiency with basic computer systems and scheduling tools
• Empathetic and patient approach to guest concerns
• Strong problem-solving skills with attention to detail
• Ability to prioritize tasks and manage competing demands
• Reliable internet connection and workspace for remote work
• Team-oriented mindset with a willingness to learn
• Flexibility to work varying schedules as needed