Care Coordinator

Care Coordinator

ABOUT US

Founded in 1991 Hope Solutions formerly Contra Costa Interfaith Housing is avibrantandsocially responsive non-profit agency that provides permanent housing and vital support services to over 2000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work although there are no religious requirements or affiliations to receive services.

Are you seeking a new role that fully utilizes your talents and potentialwhile helping to make the world a better place If so please read on!

What are you passionate about

At Hope Solutionswe envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. We strive to be inclusive and responsive to community needs. We are committed to excellence and accomplish our work with integrity respect compassion and humility.

Hope Solutions mission is to heal the effects of povertyandhomelessness by providing permanent housing and vital support services to highly vulnerable families and individuals.

Could our mission be your mission

Learn more about us @

TEAM SNAPSHOT

Were adding to our team of passionate folkswho are on a mission to help make the lives of others betterthrough services and support that lead to a higher quality of life for our clients.

Wed like to learn more about youapply for the role! Whats our team like

Heres a snapshot of some of the folks at Hope Solutions who help advance our vision to achievesecure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County.

A FEW OF US...

DeanneChief Executive OfficerResides with her husband and three children. Enjoys hiking camping reading cooking and cheering at her kids games.

AlexChief Operating OfficerLives with his wife son and dog (and loves when the grandkids visit!). MSW and macro social worker who enjoys reading baseball (Go Giants!) cooking hiking jazz and family time.

ChristinaChief Financial OfficerResides with her husband son two daughters and their dog. MPA Non-Profit Graduate Certificate and 20 years in finance; enjoys traveling and family time.

BethDirector of Clinical and Support ServicesResides with her sister and son. Licensed psychologist with 30 years working with children and families; enjoys singing cooking gardening and traveling.

BillVice President of ProgramsResides with his partner. Licensed Marriage and Family Therapist with 25 years experience working with underserved populations specialized training in somatic psychotherapy and end-of-life care; enjoys reading gardening and meditation.

CaylaDirector of Evaluation & Learning Resides with her husband and children. MBA in Business Analytics that thrives on spreadsheet analysis dashboard creation and reading.

DebbieDirector of Development & External RelationsResides with her husband two teenagers and a rescue mutt. Leads external relations and development with 20 years in marketing and communications.

DominickDirector of Re-Entry Housing & ServicesA fourth-generation San Francisco native and father of four holds a B.S. in Criminal Justice and an M.A. in his free time he enjoys music travel nature cooking and quarterly wine trips.

JenniferVice President of Strategy & DevelopmentA California native she spends her time with her loved ones hiking and exploring the regions coffee shops farmers markets and festivals. She likes reading adventure novels and leadership books as well as playing new board games and video games and loves a good conversation.

KristinaDirector of Human ResourcesWith over 20 years of experience in HR leadership people management and operations she holds a Bachelor of Business Administration and is a SHRM-SCP certified professional. A Bay Area native and proud foodie she lives with her child and enjoys spending time with her family cycling hiking and keeping life light with laughter and fun.

MashalDirector of Housing & Support ServicesResides in the Bay Area. Daughter of Afghan refugees; enjoys weekends with her son concerts reading and Sonoma Coast drives; former Program Manager for housing and care for chronically homeless adults with AIDS/HIV; co-chair for Hope Solutions CARE Committee and board member.

RenaDirector of FinanceBorn and raised in Contra Costa County California CPA with a dual degree in Accounting and Sociology from the University of Notre Dame (Go Irish!). Enjoys cooking hosting dinner parties and hiking with her husband and two daughters.

TanyaDirector of Rapid Re-Housing & NavigationResides with her husband daughter and two sons. Masters in Counseling Psychology with 15 years serving underserved populations; enjoys music comedy movies exercising and basketball.

WHO WE ARE LOOKING FOR:

TheCareCoordinator(CC)is responsible for maintaining a safe calm and structured environment duringdaytimeevening and/orovernight hours(depending on the shift)andensuring the well-being of youth ages 1824 as they work toward housing stability and personal Coordinatorsprovide support to Transitional Aged Youth (TAY)residingin Hope Solutionstransitional housing programby helping themlearn and practice independent living skills deepening and expanding their social networks and getting them ready to live on their Care Coordinator also supports the youth incompleting ahousing search andtransitioninginto a new housing placement.

CareCoordinatorsplay a critical role in reinforcing expectationsmonitoringsafety and providing supportive engagement when needed. This includes conducting routine safety checks responding to crises or resident needsreporting facility/maintenance needsimmediatelyand documenting overnight activity. The role also includes assisting youth with evening routines and modeling respectful trauma-informed communication.

Working as part of a collaborative shelter team the Care Coordinator contributes to an environment that centers youth voice autonomy and belonging. All services are delivered through a strength-based culturally responsive and trauma-informed lens that reflects Hope Solutions core values.

Supervisory Responsibility: None

WHAT WILL YOU DO:

Client Support:

• Create a welcoming safe and structured environment for Transitional Aged Youth (TAY) bykeeping the site clean andmodeling trauma-informed strength-based and culturally responsive practices.
• Build trusting relationships with youth through active listening consistent presence and respectful communication that affirms their identityand livedexperience.
• Support daily living activities such as meal preparation hygiene routines room cleanliness and overall upkeep of the shelter while encouraging resident accountability and self-sufficiency.
• Reinforce individualized service plans developed bythe teamby providing day-to-day encouragement coaching and reminders aligned with youth goals.
• Monitor and de-escalate behavioral challenges or interpersonal conflict using nonviolent crisis intervention techniques and collaborative problem-solving strategies.
• Assistyouth with developing life skills including time management conflict resolution financial literacy and basic job readiness.
• Assistthe youth insearchingforand securinghousing. This includesunderstanding leases meeting landlordsviewing unitsexecuting a leasetransitioning to a new home and neighborhood moving in what to do in the first few months in a new home and planning for sustained success.
• Conduct regular rounds and safety checks to ensure the physical and emotional safety of all residents reporting any incidents or concerns ina timelyandaccuratemanner.
• Provide documentation of daily observations participant interactions incidents and service coordinationin accordance withagency and program policies.
• Support youth in navigating community resources by offering guidance oraccompanyingthem to appointments when needed andappropriate.

Cultural Responsiveness:

• Awareness of and aptitude to understand respect and adapt to cultural and identity-based differences within group environments appropriately and effectively.
• Knowledge of and commitment to concepts and issues tied to social justice diversity equity and inclusion and belonging.
• Experience fostering and reinforcing an environment that values unique experiences cultures personal humility authenticity backgrounds and goals.
• Participate in and complete our new employee onboarding process which includes reading and discussing a short chapter in the book The Color of Law.
• Review and commit to our Diversity Inclusion Equity and Belonging Commitment.

Organizational/Administrative Responsibilities:

• Professionally represent Hope Solutions in all circumstances.
• Comply withall legal/ethical professional guidelines formaintainingconsumer confidentiality adhering to HIPAA guidelines protecting consumer rights advocating on consumers behalf and assuring consumer safety.
• Comply withall local state and federal regulations and Hope Solutions policies and procedures.
• Completerequired administrative paperwork and reports ina timelyandaccuratemanner.
• Attend all required meetings including but not limited to Hope Solutions staff meetings team meetings consumer case conferences and linkage meetings with other agencies.
• Complete required personnel-related paperwork and complete expenditure reports for food supplies petty cash expenses and/or mileage ina timelyandaccuratemanner.
• Document all services providedin a timely manner.
• Assistwith data generation for reports and funding applications as needed.
• Perform other duties and responsibilities as assigned.
• On-call after-hours and backup work may berequired.

Work Location Classification:

• Site-Based: Work is primarily performed at an assigned Hope Solutions location. This classification applies to roles where on-site presence is needed to support administrative operations program operations clients supervision and team collaboration.
• Work from home must be approved in advance by the Program Director or approval (email) isrequired.
• All new program employees are expected to work on-site for the first 90 calendar days. Any exception requires approval from the Program Director or Manager.
• Client-facing work may occur on-site or in the field depending on the role and program needs and may include appointments sessions engagements support services client-present coordination of community resources/services and other direct service activities.
• This expectation may flex to accommodate operational needs client availability safety concerns or urgent program priorities while still meeting performance expectations.
• Whenrequesting towork from home the employee must make the request to their direct supervisor in advance. The request must include the requested date/hoursbusiness reasons and a work plan for the day. For urgent same-day situations the employee must notify leadership as early as possible and follow directionsregardingwork-from-home approval schedule adjustment or use of leave time.
• When approved to work from home employees mustmaintainconfidentiality work from a professional/private environment complete assigned tasks and documentation on time and track time accurately.

PositionQualifications:

• Knowledge of and belief inPositive Youth Development andHousing First philosophy and strategies.
• Passion for anddemonstratedexperience successfully supporting vulnerable populations especially homeless individuals with mental disabilities.
• Experience with and/or interest in handling light maintenance skills is strongly preferred.
• AA or AS degree in a field applicable to property/facility management and/or a high school diploma plus a minimum of 3 years experience in property/facility management.
• Bilingualin English/Spanish is a plus.
• Outstanding written and verbal communication skills.
• Computer proficiency in the use of Microsoft and database applications.
• Must passLiveScanscreening and TB test.
• Salary contingent upon skill and experience.

Physical Qualifications:

• The person in this position may make home visits toclientswho liveonsecond or third-floor apartments (without elevators) and will need to be able to climb stairs.
• Mayaccompanyconsumers on walks to local resources (grocery store childcare parks) up to ½ mile in distance.
• Must be able to work in a desk setting for up to 3 hours at a time to make calls to consumers research resources on the internet and collaborate with community providers with calls/emails.
• Office setting activities arerequired such as typing on a laptop/computer to respond to emails entering case notes into a database and copying/faxing forms and documents on a copy machine related tomaintainingor obtaining housing.
• Occasionallymust be able to lift and carry objects weighing up to 25 pounds including furnishings for new residents files holiday gifts and food donations.
• Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes including driving at night.

Compensation & Benefits:

• Flexible dynamic work environment.
• 100% premium paid for employee Kaiser health and dental care.
• Matched 403b retirement savings.
• 11 paid holidays plus 3 floating holidays.
• Ability to accrue 2-4 weeks vacation depending on tenure.
• Life insurance and Employee Assistance Program.

We are an equal-opportunity employer. If youre a good fit we want to meet you!

* Please be advised that we are unable to provide sponsorship for this position. The nature of the work at Hope Solutions does not qualify us to support sponsorship. Only candidates authorized to work in the USA without the need for sponsorship will be considered.

Required Experience:

Manager