Care Coordinator Care Navigator

• Mileage Reimbursement
• Free uniforms
• Competitive salary
• Paid time off
• Training & development

• Conduct Caring Consults and assess clients with respect to their physical emotional and environmental needs.
• Advise clients on appropriate care and achieve a 90% conversion goal.
• Drive business interest by engaging in relationships with community leaders and professional organizations to establish long-term relationships that translate into word-of-mouth and professional referrals.
• Develop promote and ensure high-quality innovative customer service.
• Act as an advisor during Caring Consults to ensure that clients and client contacts have all the information required.

• Attend all First Visits with caregivers to ensure client needs and care plans are executed according to the Service Agreement.
• Set and role-model expectations for caregivers.
• Conduct supervisory visits to ensure caregiver fit and quality of care while delivering a premium client experience and impacting Net Promoter Scores of 9 or higher.
• Develop appropriate and individualized care plans and update them as required.
• Educate clients on self-care and evaluate client responses to care provided.
• Monitor risk issues analyze trends and adapt care as needed.
• Coordinate care implement solutions and evaluate client outcomes based on client goals.

• Drive results by leading your caregiving team through clear goal-setting task assignment in-the-moment coaching and continuing education.
• Deliver on our Brand Promise by leading the client experience and ensuring caregivers are doing whatever it takes to bring peace of mind to our clients and their families.
• Be accountable for staff performance ensuring caregiver availability meets business needs and that there is compliance with all systems.
• Manage the education function to support a continuous learning environment and staff utilization of learning opportunities.
• Support Discovery Day and monthly in-service programs.
• Conduct First and Supervisory Visits to evaluate caregiver performance and job satisfaction impacting the employee experience and resulting in a Net Promoter Score of 9 or higher.

• Hand off accurate and timely client and employee files to the Care Services (CSC) team to deliver exceptional client service by achieving scheduling goals and responding to urgent inquiries.
• Liaise with the CSC team to communicate changes in client requirements and caregiver assignments.
• Ensure client coverage is secured particularly due to urgent care needs caregiver cancellations and limited availability.
• Assist with scheduling as needed.
• Ensure AMS (Attendance Monitoring Investigations ALAYACARE) percentages remain below 5% for total staff.
• Manage caregiver performance related to attendance and scheduling.
• Ensure data integrity and completion of caregiver and client files in the scheduling software.

• Maintain excellent documentation practices specifically complete and accurate care plans employee files (skills and qualifications) and client files including pay and billing information.
• Review and update client and staff records quarterly to ensure 100% accuracy and completeness.
• Direct the maintenance of client and personnel records to meet employee organizational and statutory requirements and entitlements.
• Conduct quarterly record audits to ensure accuracy and up-to-date information.
• Ensure compliance with national state/provincial legislative requirements in areas such as health employment and occupational health and safety.
• Approve all visits and premiums in preparation for each payroll and billing cycle.

• Flexibility is required.
• Part-time/Full-time.
• On-call availability from 9:00 AM to 6:00 PM including evenings and weekends as needed.

• Reports to the Franchise Partner.
• Leads the caregiving team.
• Works closely in partnership with the Care Services Center.

• Consult Conversion
• Driving Revenue
• NPS; Client and Employee Score of 10

• Nursing background is considered an asset.
• CPR and First Aid Certification.
• Car and valid drivers license.
• Background or Criminal Record Check with a Vulnerable Sector Search updated every 5 years for continued employment.
• Negative TB test updated every 5 years for continued employment.

• Strong computer skills and proficiency in G-Suite including Gmail Drive Docs and Calendar.
• Exceptional written and verbal communication skills.
• Strong organization planning time management and multitasking skills.
• Demonstrated experience setting and achieving goals.
• Customer service and leadership background considered an asset.

Professional caregivers go by many names: homemakers home care aides home health aides certified nursing assistants personal care assistants direct care workers. No matter the name what they all have in common is a calling to care for people in the comfort of their own homes.

^{This agency is independently owned and operated. Your application will go directly to the agency and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to Home Care Evolution Corporate.}