Care Base Connection Specialist

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nations largest nonprofit Catholic healthcare organizations CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2300 clinics care sites and 137 hospital-based locations in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157000 employees 45000 nurses and 25000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care community benefits and unreimbursed government programs. Together with our patients physicians partners and communities we are creating a more just equitable and innovative healthcare delivery system.

As our Connection Specialist you willserve as a vital link within CommonSpirit Health working onsite at the National Clinical Connection Center in Phoenix AZ. This specialized role involves expertly managing incoming communications for multiple hospitals clinics and ancillary areas across our ministry utilizing critical thinking to ensure callers are accurately and efficiently directed.

Every day you willprecisely use technology to identify caller needs adeptly directing them to the correct location or department. A core responsibility includes promptly alerting appropriate clinical teams for any identified patient care interventions ensuring rapid accurate information flow to support optimal patient care and operational efficiency throughout our extensive network.

To be successful in this role you will:possess exceptional critical thinking skills and the ability to efficiently navigate complex communication scenarios. Your precision in discerning caller needs and connecting them and relevant information particularly for patient care interventions is paramount. This demands a meticulous individual committed to strengthening healthcare connections within our dynamic environment.

• Promptly answer and manage all medical and safety emergency response calls (e.g. Code Phones Fire/Life Safety alarms) according to established protocols.
• Direct hospital callers and gather accurate patient information to facilitate appropriate transfers and care coordination.
• Monitor and respond to remote patient monitoring alarms promptly notifying clinical teams of critical alerts.
• Manage on-call provider paging and follow-up to ensure timely response and communication.
• Maintain proficiency in telecommunications hardware software PBX platforms and multiple IT applications relevant to call center operations.
• Demonstrate exceptional customer service cultural sensitivity and the ability to adapt to rapid changes and challenging caller situations.

• 2 years of customer service-related work experience demonstrating the requisite job knowledge skills/abilities
• High School Graduate OR High School GED

Preferred

• Experience in a hospital or healthcare environment and
• Medical Terminology
• Experience in heavy phone or call center environment