Care Advocate (Onsite) – El Paso, TX
Job Location:
El Paso, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical case management member engagement provider solutions payment integrity claims cost containment and analytics. Sagility has more than 25000 employees across 5 countries.
Job title:
Job Description:
Temporary Assignment August to December 2026
Location: El Paso Texas (Onsite Only)
Adabel Office: 1340 Adabel Dr El Paso TX 79936
Starting Pay: $16.00/hour increasing to $18.00/hour after successful graduation from the 4-week training program.
End of Season Bonus of $500.00; you must be actively employed at the end of the assignment for the bonus. Operations will communicate additional details and requirements.
About the Role
Are you passionate about helping others and creating exceptional customer experiences Join our team as a Care Advocate where youll make a meaningful impact by welcoming newly enrolled health plan members and helping them confidently navigate their healthcare benefits.
This is a temporary onsite opportunity. Candidates must reside in the El Paso Texas area and be available to train and work onsite for the entire duration of the assignment which is expected to continue to December 2026.
What You Will Do
As a Care Advocate youll make outbound welcome calls to newly enrolled health plan members providing education answering questions and connecting members with valuable healthcare resources. Youll serve as the first point of contact for many members ensuring they have a positive onboarding experience while delivering compassionate high-quality service.
You will support Medicare Advantage members many of whom are elderly or living with disabilities. Success in this role requires patience empathy attention to detail and a genuine desire to help others.
Responsibilities
Conduct outbound welcome calls to newly enrolled health plan members.
Educate members about their healthcare benefits and available resources.
Verify member information and ensure accurate documentation.
Answer questions and resolve concerns with professionalism and empathy.
Identify member needs and connect them with appropriate services.
Navigate multiple computer systems while documenting interactions in real time.
Deliver a positive personalized experience on every call.
Maintain compliance with quality privacy and HIPAA requirements.
What Makes You Successful
Customer Focus Listens carefully asks thoughtful questions and takes ownership of resolving member needs.
Problem Solver Evaluates situations identifies solutions and confidently resolves issues in a fast-paced environment.
Active Listener Understands member concerns and provides clear helpful guidance.
Empathy Builds trust through compassion patience and genuine care.
Resilience Remains calm and professional during challenging conversations.
Resourcefulness Uses available tools and resources to provide accurate information.
Organization Manages multiple systems documentation and follow-up responsibilities effectively.
Collaboration Works well with others and contributes to a culture of continuous improvement.
Quality Expectations
Providing an exceptional member experience is essential to success in this role. Your communication must always be friendly welcoming professional and service-oriented.
Quality interactions are reviewed weekly and employees are expected to maintain a quality score of 95% or higher. A positive attitude empathy and attention to detail are critical performance expectations.
Minimum Qualifications
High School Diploma or GED required.
Minimum one year of customer service experience resolving customer concerns; call center experience preferred.
Ability to work in a high-volume fast-paced environment.
Intermediate computer skills with the ability to navigate multiple systems simultaneously.
Proficiency using Microsoft Office applications.
Excellent verbal and written communication skills.
Strong attention to detail and organizational skills.
Ability to work independently while collaborating effectively as part of a team.
Healthcare or health insurance experience is a plus.
Work Environment
Candidates must reside in El Paso Texas.
Training is fully onsite.
This position remains onsite for the entire assignment.
Assignment begins August 28 2026 with a tentative end date of December 2026.
Due to HIPAA regulations employees must maintain the confidentiality of protected health information at all times.
If youre passionate about helping others and want to make a meaningful difference in the lives of health plan members wed love to have you join our team.
Sagility is an Equal Opportunity Employer/Vet/Disability.
Location:
About Company
Insightful. Intelligent. Transformative. Sagility is a technology-enabled, pure-play healthcare focused solutions and services provider that supports US-based payers, providers, and their partners to deliver best-in-class operations, enhance the member and […]
