Cancellation Administrative Specialist Richardson, TX

Job Title: Cancellation Processor

Department: Contract Administration

Pay Grade:

Overtime Eligibility:
Non-Exempt

Date:
June 2026

Job Summary:

As a Cancellation Processor you will join a dedicated high-performing team responsible for the integrity and efficiency of our contract this role you will manage the end-to-end processing of contract cancellations and account adjustments. This position requires a sharp eye for financial data exceptional communication skills to navigate dealership and agency networks and a solutions-oriented approach to resolving client inquiries. This is a full time hourly in-office position based in Richardson Texas.

Minimum Qualifications:

Education

High School Diploma or GED required OR Associates degree in business administration or a related field

Experience

1 years of experience in contract administration loan processing automotive finance (F&I) or high-volume customer accounts

Licensure Certification and/or Registration

Supervision Exercised

Direct Indirect N/A

Typical Positions Supervised

N/A

Primary Job Functions

• Manage high-volume inbound inquiries and cancellation requests efficiently ensuring professional accurate and empathetic client resolution.
• Review incoming cancellation requests for accuracy; proactively engage clients via email and phone to expeditiously retrieve missing or corrected documentation.
• Build and maintain cooperative productive relationships with automotive dealerships third-party entities and external agencies to accelerate request fulfillment.
• Maintain meticulous database records tracking contact lists and account updates in real time to ensure seamless team communication.
• Partner with the broader administrative team to assist with data entry deadlines email queue triage physical mail handling and contract transfer processing as needed.

Periodic Job Functions

• Comfortable working with numbers multi-step math concepts (fractions decimals percentages) and processing complex financial adjustments.
• Intermediate to advanced proficiency in MS Office (specifically Excel and Word) with the ability to quickly adapt to proprietary database software.
• Strong analytical and problem-solving skills; ability to use logic to resolve documentation discrepancies independently.
• High degree of attention to detail with a proven ability to prioritize tasks and seamlessly pivot between different workflows in a fast-paced environment.