Campus Systems Lead

About IMG Academy
IMG Academy is the worlds leading sports education brand providing a holistic education model that empowers student-athletes to win their future while preparing them for college and for life. IMG Academy has been nationally recognized by organizations including Sports Business Journal USA Today and the Best and Brightest Companies to Work For for its workplace culture innovation and commitment to developing people both on and off the field.

IMG Academy provides growth opportunities for student-athletes and partners through an innovative suite of on-campus and online experiences:

• Boarding school and camps delivered on a state-of-the-art campus in Bradenton Florida
• Online coaching through IMG Academy focused on personal development through the lens of sport and performance
• Online college recruiting through NCSA College Recruiting and SportsRecruits providing industry-leading recruiting education tools and access to a network of more than 40000 college coaches for student-athletes families club coaches and event operators
• Elevate by IMG Academy a performance and personal development solution that delivers mindset leadership and wellbeing programming to schools colleges and organizations through a combination of digital content and immersive experiences

Position Summary:
This role will be managing a complex 24/7 boarding school with anelite athletic program thatrequires more than a SIS administrator or a helpdeskmanager. This role will own the full ecosystem of platforms that runourcampus and make them work better togetherfor staff andkids on campus everyday.

This is a hybrid role: part systems administrator part product owner part team role will require enough technical depth to own and configure the platforms in our ecosystem the judgment to know when something needs to go to an engineeringteam orto thevendor and the communication skills to translate between departments who have needs and the people who can address them. This rolewontbe building software butyoullneed to understand the systems well enough to articulatehow thingsshouldworkand when factors are needed for software engineers to build integrations ETL pipelines or harness applications to glue things together or provide a control surface across SaaS applications.

Our core platforms include Blackbaud (SIS)Teamworks(athlete management) Reach (residential and campus management) and supporting tools covering document management dorm planning paperwork workflows and more. Experience in a boarding or residential school environment is strongly preferred but any academic campus or hospitality experience is helpful.

Position Responsibilities:

Platform Ownership & Product Thinking

• Become the go-to person and develop ownership ofour core platforms understanding not just how they work but how they serve our school campers parents and staff.

• Continuously assess platform capabilities against operational needs;identifygaps redundancies and opportunities for improvement across the ecosystem.

• Translate requirements fromAcademicAthletic & Personal Development (APD)StudentLifeCampus Operations and other functionsinto actionable system enhancements workflow improvements or integration projects.

• Maintain a roadmap for the ecosystem balancing near-term operational needs with longer-term strategic improvements.

• Evaluate new tools and platforms as the schools needs evolve; lead or support technology selection processes with a clear-eyed view of fit-for-purpose cost and integration complexity.
  

Vendor Ownership & Partnership

• Own the primary vendor relationships across the ecosystem (including BlackbaudTeamworks Reach) and all supporting platforms.

• Serve as the schools advocate in vendor conversations: escalating issues negotiating roadmap influenceparticipatingin product feedback programs and ensuring the school gets maximum value from its contracts.

• Stay ahead of platform updates new features deprecations and integration opportunities; communicate relevant changes proactively to internal stakeholders.

• Coordinate contract renewals licensing reviews and vendor performance evaluations in partnership with IT leadership and Finance.

Integration & Technical Strategy

• Identifywhere integrations are needed and translate those needs into clear requirements for a software team or vendor.

• Own data integrity and basic governance standards across managed platforms.

• Keep documentation current on system configurations and platform connections.

• Working with Campus application development team tomaintaintechnical architecture toolchoiceand platform coherencealignment.

Team Leadership

• Lead mentor and develop a small team of systems and support specialists who serve as the front line for campus platform support.

• Manage ticket queues workload distribution and escalation paths; serve as the senior escalation point for complex or high-priority issues.

• Set team priorities and support standards; build a culture of ownership continuous improvement and excellent service.

• Conduct regular one-on-ones performance check-ins and professional developmentconversationswith team members.

Knowledge Skills and Abilities:

• Bachelors degree in Information Systems Education Technology BusinessAdministration or a related field or equivalent practical experience.
• 5 years of experience in a systems administration technology management or related role within a K-12 or higher education environment.
• Prior experience at a school with astudentpopulation of approximately 1000 or more isrequired; boarding or residential school experience is strongly preferred.
• Hands-on experience with Blackbaud (SIS) is strongly preferred; Blackbaud certification or equivalent training is a plus.
• Familiarity with other campus platforms - athlete management residential management documentworkflows - is a meaningfuladvantage.
• Can sit with a stakeholder understand what they actually need and figure out the right path to get there.
• Know how to manage vendor relationships and hold partners accountable.
• Are technically comfortable owning platform configurations and speaking credibly with software teams about integration needs.
• Cancommunicate clearly with both technical teammates andnon-technicalstaff.
• Are comfortable picking up an unfamiliar system learning it well and making it better for the people using it.
• Understand that this role has no established playbook no one has done this job before and success here means being someone who can chart their own course not follow someone elses.

Background Requirements:

• Requires a background check upon offer
• Requires a drug test upon offer

Dont meet every single requirement We are dedicated to building a diverse inclusive authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Get to know us better:

IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.