Campus Support Technician

Job Title: Support Technician
Terms: 226 Days/Non-Exempt
Reports to: Director of Technical Services
Department: Technology

Primary Purpose
Work cooperatively with end-users to detect and resolve hardware and software problems. Respond to Help Desk
tickets by diagnosing and repairing information technology (IT) issues. Perform onsite technical work to install and
maintain computer equipment software applications for campuses assigned. Work cooperatively with other Support
Technicians to clean maintain relocate and repair district technology equipment. Invest time to learn a trade that may
lead to an opportunity to take on added responsibility. Assist with training Student Technicians during summer work
hours and work periods during the school year.

Qualifications:
Education/Certification
High school diploma
Clear and valid Texas drivers license insurable with insurance carrier and a good driving record preferred
Knowledge/Skills
Dependable responsible and trustworthy
Exceptional communication and interpersonal skills
Strong problem-solving and organizational skills with a solutions-oriented mindset
Ability and willingness to diagnose research test and resolve technical or technology-related problems
Ability to adapt integrate and modify existing programs or vendor-supplied packaged programs for use with
existing information systems as needed
Ability to use programming procedures and techniques in the implementation of computer programs
Ability to lift and carry up to 40 pounds stoop kneel crouch walk twist bend climb drive and/or be mobile
Broad knowledge of computer hardware software applications various operating systems and networks
preferred

Experience:
Minimum 1 year work experience installing maintaining & repairing computers mobile devices peripherals &
network infrastructure preferred

Major Responsibilities and Duties:
1. Report to work on time daily and follow District attendance policies (With prior approval from
Director/Supervisor report all absences to Supervisor via the appropriate system.)
2. Report to meetings on time.
3. Exhibit and promote positive professional attitude attire and communication at all times.
4. Be available and visible during the workday to provide technology support and update tickets adequately.
5. Work cooperatively with end-users to detect and resolve hardware and software problems including; but not
limited to current Windows macOS iOS tvOS Linux and other district applications.
6. Provision and deploy beginning of year and new enrollee mobile devices accounts and software applications
7. Collect and maintain mobile devices for end of year collection repairs updates and report lost or stolen
devices
8. Maintain open computer labs mobile computer labs tablet carts and inventory on a regular basis.
9. Install inventory and maintain presentation devices such as TVs projectors TV stands mounts for classroom
instructions or digital signage
10. Maintain digital signage hardware
11. Coordinate with campus test coordinators and administrators to provide and maintain digital online testing environments
12. Deploy and maintain safety applications for Texas Alyssas law compliance visitor check in/out machines
13. Install maintain and assign campus printers copiers and complete ongoing maintenance tasks related to
printing devices
14. Maintain and manage dismissal hardware for student end of day pickup
15. Provide prompt resolution for Help Desk tickets and follow the tech support process closing and/or updating
tickets within 48 hours.
16. Maintain a complete and accurate inventory of all equipment on campus and follow inventory procedures
updating the inventory system as changes occur.
17. Communicate daily with the District Tech(s) Specialist(s) Coordinator(s) and Director(s) as needed and work
collaboratively with them to complete technology tasks.
18. Comply with policies established by federal and state law State Board of Education rule and local board policy.
19. Occasionally drive District vehicles in performance of tasks assigned by the Director or Supervisor.
20. Other duties as assigned by the Director or Supervisor.

Mental Demands/Physical Demands/Environmental Factors:
Equipment Used: Hand tools ladders/step stools phone computer printer projector fax machine and other
computer and audio/visual peripherals
Posture: Prolonged sitting and standing; regular kneeling/squatting bending/stooping pushing/pulling and twisting
Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking grasping/squeezing
wrist flexion/extension reaching; may climb ladders
Lifting: Moderate lifting and carrying (up to 40 pounds); occasional heavy lifting (41 pounds and over)
Environment: Exposure to electrical hazards; occasional prolonged and irregular hours
Mental Demands: Work with frequent interruptions; maintain emotional control under stress