Campus Support Technician

Job Responsibilities:

The Citadel The Military College of South Carolina is accepting applications for a Campus Support Technician in the Department of Information and Technology Services. This position is a key member of the ITS team responsible for delivering advanced technical support to faculty staff and students across campus.

Primary responsibilities include:

• Tier 3 technical support through The Citadels IT ticketing system.
• Installation configuration maintenance and repair of Windows and macOS computers printers scanners and associated technologies.
• Advanced classroom technology support including projectors AV control systems conferencing equipment and instructional technologies.
• Sound and audiovisual support for classroom instruction and campus events such as graduation ceremonies guest lectures and official functions.
• Setup operation troubleshooting and maintenance of microphones speakers livestreaming equipment projection systems and video distribution systems.
• On-site troubleshooting diagnostics and repair of computer systems peripherals and classroom technologies.
• Software installation system configuration and data migration services.
• Faculty staff and student training on supported computing and classroom technologies.
• Coordination with event staff faculty and campus departments to ensure successful delivery of technical and AV services.
• Documentation of service activities asset management and maintenance of accurate support records.

Minimum and Additional Requirements:

• Associate degree in computer science or a related field and two (2) years of relevant experience; or high school diploma or equivalent and four (4) years of experience in computer systems support troubleshooting or maintenance.
• Proficiency in supporting Windows operating systems and related hardware.
• Excellent customer service and interpersonal communication skills.
• Ability to work independently prioritize tasks and maintain professionalism in a diverse academic environment.
• Must be able to lift up to 50 lbs.
• Valid South Carolina drivers license required; must be able to drive a van and golf cart.
• Availability to support after-hours and weekend events as needed.

Preferred Qualifications:

• CompTIA certifications: A Network or Security.
• Dell Certified DOSD.
• Bachelors degree with related experience.
• Prior experience supporting AV and sound systems for live events or large-scale presentations.
• Experience with livestreaming video conferencing event production technologies or classroom instructional technologies.
• CTS certification or equivalent AV experience preferred.
• Familiarity with Crestron Extron Zoom Rooms Microsoft Teams Rooms or similar AV control and conferencing platforms.

Additional Comments:

Supplemental questions are considered part of your official application. Resumes will not be reviewed to determine if an applicant has met the qualifications for the position.

Military experience is not a requirement of this position but the successful candidate will develop an understanding of the military character of The Citadel as an integral part of the colleges identity.

Applicants indicating college credit or degree(s) on the application may be required to present an official copy of the college transcript upon employment.

The Citadel is an affirmative action/equal opportunity employer actively committed to ensuring diversity in all campus employment.

Benefits of Working at The Citadel

• Extensive Health Plans
• Great Retirement Options
• Tuition Waiver Program
• Paid Parental Leave
• Employee Discounts
• Isle of Palms Beach Club
• Swain Family Boat Center
• Community Service Opportunities
• Read more about our benefits on our HR website

About The Citadel College

The Citadel also known as the Military College of South Carolina is a public senior military college located in Charleston South Carolina. Founded in 1842 The Citadel has a rich history and educational reputation. With our current location on the banks of the Ashley River in downtown Charleston you are close to great restaurants shopping and much more. Ranked #1 Public College in the South (U.S. News & World Report 2022) for schools with up to a masters degree the opportunities are endless.

There are about 2300 undergraduate students who make up the South Carolina Corps of Cadets. Out of the Corps of Cadets 1 out of 3 graduates earn a military commission. Students can choose from 31 Majors 57 Minors pre-health professions and pre-law (a concentration in political science). The 11:1 student-to-faculty ratio guarantees students a quality education. Another 1000 students attend the Graduate College evening and online programs.