Campus Navigator (Part-Time) (Multiple Openings Available)

POSITION: Part-Time Campus Navigator: Lawrence Campus & Community Relations; Lawrence Campus (45 Franklin St.); up to 18 hours/week.

SUMMARY: The Campus Navigator serves as a welcoming high-visibility ambassador for the Lawrence Campus and is a key point of contact for students families visitors faculty staff and community partners. Positioned in the Dimitry Building lobby a central hub of activity on the Lawrence Campus the Campus Navigator provides clear guidance supportive customer service and timely information about campus programs services and events.

Through frequent interaction with members of the campus and surrounding community the Campus Navigator helps ensure that every person entering the Lawrence Campus feels welcomed supported and confidently connected to the resources they need. This role plays an important part in strengthening the student and visitor experience and advancing NECCs commitment to accessibility inclusion and community engagement.

REPORTS TO: Associate Director Lawrence Campus & Community Relations

RESPONSIBILITIES:

The responsibilities include but are not limited to the following:

• Welcome visitors and serve as the first point of contact providing a warm professional and solutions-oriented experience.
• Provide clear directions to classrooms offices service areas and other campus locations and escort visitors to their destinations when needed.
• Provide accurate information about programs services events and resources available on the Lawrence Campus.
• Listen attentively to visitors ask clarifying questions and provide appropriate information guidance or referrals based on their needs.
• Communicate effectively with both Spanish- and English-speaking visitors to promote equitable access to campus information and services.
• Foster a welcoming inclusive respectful and service-oriented environment that reflects the values of Northern Essex Community College.
• Monitor lobby activity and visitor flow to help maintain an orderly safe and welcoming environment.
• Identify and appropriately escalate safety security or visitor concerns to the appropriate College staff.

MINIMUM QUALIFICATIONS:

NOTE: Unless otherwise noted all required qualifications must be met by date of hire.

• High school diploma or equivalent.
• Demonstrated customer service skills and the ability to provide a friendly positive and supportive experience to visitors.
• Strong verbal and interpersonal communication skills.
• Demonstrated active listening skills and the ability to understand visitor needs and provide appropriate assistance or referrals.
• Professional demeanor and the ability to interact courteously and effectively with a diverse range of students employees visitors and community members.
• Ability to walk visitors to classrooms offices service areas and other campus locations as needed.
• Ability to stand intermittently for periods of time in a high-traffic lobby environment.
• Demonstrated reliability and punctuality with the ability to maintain consistent attendance and work scheduled hours.

PREFERRED QUALIFICATIONS:

• Experience providing customer service reception front desk support or assistance in a public-facing environment.
• Experience working with or serving diverse populations particularly within a multicultural or multilingual community.
• Familiarity with Northern Essex Community College its Lawrence Campus or the programs and services offered by a community college.
• Bilingual (Spanish/English)

EQUIVALENCY STATEMENT: Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education training and experience required for the responsibilities of this position.

CONDITIONS OF EMPLOYMENT:

• All candidates must have legal authorization to work in the United States. Northern Essex Community College does not provide employment-based visa sponsorship.
• Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information).

SALARY: $16.00/hour non-benefited position

ANTICIPATED START DATE: ASAP

TO APPLY: To be considered for this position click on the Apply Now button you will be prompted to set up a new account or login to an existing account. You will be able to upload the following required documents for consideration:

• Cover Letter describing your qualifications and/or how you may be best suited for the role
• Resume/CV

Review of applications will begin 5 business days from the posting date and will continue until the position is filled.

**Please note that finalist candidates will be asked to provide contact information for three (3) professional references including current supervisor (or at least two previous supervisors)

DEADLINE: Open until filled

Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race color national origin sex disability religion age veteran or military status genetic information gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972 the Americans with Disabilities Act of 1990 Section 504 of the Rehabilitation Act of 1973 Title VII of the Civil Rights Act of 1964 and other applicable statues and college policies. The College prohibits sexual harassment including sexual violence. Inquiries or complaints concerning discrimination harassment retaliation or sexual violence shall be referred to the Colleges Affirmative Action Officer/Title IX Coordinator Elizabete Trelegan (Assistant Director of Human Resources B-219/ ) the Massachusetts Commission Against Discrimination the Equal Employment Opportunities Commission or the United States Department of Educations Office for Civil Rights. Northern Essex Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Prospective employees are encouraged to review the Colleges Annual Security Report (ASR) in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act which can be found on the disclosure page of the Colleges website at: