Call Center Trainer

At Fieldprint were more than a leader in identity management services were a team driven by purpose innovation and a commitment to making a difference.

We provide a full range of secure efficient services including Livescan fingerprinting fingerprint enrollment Form I-9 Section 2 completion badge photography and processing and fitness determinations for a wide range of clients from corporations and non-profits to federal state tribal and local government agencies.

As a pioneer in the industry weve built a reputation for developing advanced technology that delivers fast accurate results. But what truly sets us apart is our people.

Fieldprint is powered by a diverse team of thoughtful dedicated professionals who bring kindness collaboration and passion to everything we do. If youre looking to grow your career in a mission-driven environment where your contributions matter wed love to meet you.

This position is responsible for training in accordance with ISO9000: 2015 Standards. Also has the responsibility for the development implementation and maintenance of various training programs as well as conducting class room training for established and new hire employees.

This is an on-site position located in Mt. Laurel NJ. The hours for this role are M-F 9:30am-5:30pm with the flexibility to work 9am-5pm for training. This position pays $18-20hr.

A drivers License and reliable transportation will berequiredfor traveling to Warminster PA for training as needed.

• Responsible for training new applicant services employees and supporting experienced employees to improve their performance.
• Create educational materials conduct training sessions and ensure staff members stay motivated during training.
• Assist in facilitating on-the-job coaching when necessary.
• Develop maintain and organize all educational materials and training curricula for all FP Call Center staff members (i.e. Training curricula Work Instructions Cheat Sheets etc.).
• Identify individual and team skill gaps that may have a direct impact on Call Center agent performance.
• Maintain a consistent schedule for any up-training needs.
• Maintain all Training department reporting.
• After 2 weeks of call experience complete new hire call auditing to identify knowledge gaps and possible competency issues.
• Identify and make recommendations for refresher training as needed.
• Maintain a consistent schedule to review all training materials to ensure materials are relevant and support current business needs.
• Periodically assess the impact of each educational/training course to establish effectiveness and agent training satisfaction including new hires.
• Provide product/service information by answering questions and offering assistance
• Fulfilling and preparing ad-hoc reporting requests using department available tools such as Excel Word Finesse CUIC etc.
• Liaise with department managers to identify training structure and training needs for Call Center staff members.
• Participate in and prepare auditing information whenever needed.
• This position could supervise new hires during training with a direct line into department manager.
• Maintain attendance records for new hires during training.

• Excellent time management
• Excellent verbal written communication and presentation skills
• Proficiency in M.S. Office Suite including Outlook Word Excel and PowerPoint.
• Must have excellent customer service soft skills
• Tech savvy with knowledge of relevant computer programs and telephone equipment
• Reliable transportation is required for travel

• A high school diploma or GED is required.
• A college degree is preferred.

Fieldprint offers a comprehensive suite of benefits an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

• Medical dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life disability etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• Employee referral bonus program

If you have any questions regarding this opening please reach out to HR or the hiring manager Oretha McBride ()

Fieldprint Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.