Call Center ServiceReception Agent

At John Jones Auto Group were more than just a place to work were a family. Our dealership is built on values like integrity innovation and customer satisfaction. Were proud to support the career growth of our team members and provide ongoing training competitive pay and benefits that reflect our commitment to our staffs well-being. Whether youre looking to advance your automotive career or start fresh we invite you to be part of our journey.

The Call Center Service/Reception Agent serves as the first point of contact for customers providing a professional friendly and efficient experience over the phone. This role is responsible for managing incoming calls directing inquiries scheduling appointments and supporting multiple dealership locations with high-quality customer service.

• Answer and manage a high volume of inbound calls in a timely and professional manner
• Route calls to appropriate departments (Sales Service Parts Accounting etc.)
• Provide accurate information regarding dealership services hours and locations
• Follow call scripts and processes to ensure a consistent customer experience
• Document customer interactions and update systems as needed
• Assist with outbound calls for appointment confirmations and follow-ups
• Maintain a positive helpful attitude while handling customer concerns
• Mon-Thurs 8-5 Fri 10-7 and up to 2 Saturdays a month in reception 8-5.

• High school diploma or equivalent required
• Previous customer service or call center experience preferred
• Strong communication and phone etiquette skills
• Ability to multitask and navigate multiple systems efficiently
• Professional upbeat and team-oriented attitude
• Basic computer skills (CRM systems experience is a plus)

• Experience in automotive or dealership environment
• Strong organizational and time management skills
• Ability to remain calm and professional under pressure

Benefits:

• Health dental and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Professional development opportunities

John Jones Auto Group is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.