Call Center Representative
Job Location:
Raleigh, WV - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Blaze Heating Cooling Electrical Plumbing Generatorsis looking to hire the bestCustomer Service Representativein the area. If you want to trade doubt for direction and find a place to focus on your career come join our top tier team!
What we offer:
- Weekly Pay & Paid Training
- Medical Dental Vision Insurance
- Health Savings Account
- Short & Long Term Disability
- Company Paid Life Insurance
- PTO including vacation and holiday
- Matching 401(k) 4% Match ROTH IRA
- On-going training & development
- Plus growth opportunities
What you will do:
- Respond to customer inquiries via phone or email in a timely and professional manner.
- Schedule service calls and appointments for HVAC electrical and plumbing services ensuring that field staff has a full schedule of jobs to run.
- Make outbound calls to customers to follow up on inquiries service requests and bookings.
- Confirm appointments with customers and make any necessary adjustments to schedules.
- Ensure accurate data entry and update customer records in the CRM system.
- Monitor job status and coordinate with the field staff to ensure timely service delivery.
- Provide customers with accurate information regarding service options availability and pricing.
- Manage and prioritize a high volume of calls to ensure efficiency and productivity.
- Work closely with the scheduling team to optimize field staff assignments and minimize downtime.
- Communicate with customers about promotions discounts and available services.
- Demonstrates strong multitasking skills by efficiently navigating and managing multiple platforms simultaneously including Five9 Microsoft Teams ServiceTitan Hatch and Dexcomm (thirdparty overflow partner).
What you bring:
- Minimum of 1-2 years of experience in customer service preferably in the Trades (HVAC Plumbing or Electrical) industry.
- Experience using ServiceTitan (preferred but not required) familiarity with dispatching job documentation invoicing or field workflows is a plus; were happy to train the right candidate without prior ServiceTitan experience.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Ability to multitask and manage high volumes of inbound and outbound calls.
- Proficient in using customer service software and CRM systems.
- Positive attitude and a strong commitment to customer satisfaction.
- Ability to work in a fast-paced environment.
- Willingness to learn and adapt to new technologies and procedures.
- May conduct a pre-employment background check and drug test subject to applicable law
HOURS:
Training for the first four weeks M-F 8 AM - 5 PM
Sunday - Thursday flexible 8 hr shift (10-7)
OR Sun - Thursday 8 AM - 7 PM;
(weekdays in office; weekends remote)
Pay Range:
$50000 - $60000/yr (including SPIFF/commission)
If this sounds like something you would like to join for a long-term career move apply today!
Required Experience:
Unclear Seniority
About Company
Blaze is North Carolina’s source for excellent home services, including plumbing, electrical, and HVAC. As dependable as man’s best friend.
