Call Center Representative

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As a Call Center Representative at Extract Wellness you will be responsible for providing exceptional customer service to individuals seeking information about hemp-based CBD products. Your main duties will include:

• Answering incoming calls and emails from customers addressing inquiries about products orders and general information
• Handling customer complaints and resolving issues in a professional and timely manner
• Processing orders payments and returns accurately
• Documenting all customer interactions and maintaining accurate records
• Providing product recommendations and guidance on product usage
• Assisting customers with any technical support related to the products

• Excellent communication skills both verbal and written
• Strong customer service skills and a passion for helping others
• Ability to work in a fast-paced environment and handle high call volumes
• Proficiency in using CRM software and other call center tools
• Attention to detail and ability to multitask effectively

The ideal candidate for this role would have at least 1-2 years of experience in a customer service or call center environment. Experience in the healthcare or wellness industry would be a plus.

The salary for this position will be competitive and based on addition Extract Wellness offers a comprehensive benefits package including health insurance paid time off and employee discounts on products.