Call Center Representative

The Call Center Representative at Compass Realty Inc is responsible for handling inbound and outbound calls related to property inquiries lead follow-up appointment scheduling and general client support. This role requires strong communication skills a friendly phone presence and the ability to accurately capture information and route calls or leads appropriately.

• Answer inbound calls from prospective buyers sellers tenants and current clients regarding property listings and services.
• Make outbound calls to follow up on leads confirm appointments and re-engage cold or inactive prospects.
• Qualify leads by gathering key information (budget timeline property preferences financing status) and routing them to the appropriate agent.
• Schedule property showings consultations and follow-up calls using the companys CRM or scheduling system.
• Provide basic information about listings company services and the buying/selling/renting process.
• Accurately log call details lead information and outcomes in the CRM after every interaction.
• Handle client questions or concerns professionally escalating complex issues to agents or supervisors as needed.
• Follow up with clients post-showing or post-transaction to gather feedback or address concerns.
• Meet call volume lead conversion and appointment-setting targets.
• Maintain a positive professional tone on every call to reflect the companys brand and reputation.
• Stay informed on current listings promotions and company policies to answer questions accurately.

• High school diploma or equivalent.
• 1 year of call center customer service or telemarketing experience.
• Excellent verbal communication skills and a friendly professional phone manner.
• Strong attention to detail for accurate data entry and lead tracking.
• Comfortable using CRM software dialers and basic computer applications.
• Ability to handle high call volumes and multitask in a fast-paced environment.
• Strong listening skills and the ability to handle objections or difficult callers calmly.
• Reliable and punctual with strong time-management skills.

The Call Center Representative position offers competitive salary and benefits. If you meet the qualifications and are ready to join a dynamic team in the real estate industry apply now!

Required Skills:

Customer Service