Call Center Representative Life Insurance & Annuities
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Job Summary
Job Description:
DXC Technology helps global companies and public sector organizations run and modernize their mission-critical systems and operations. Through our expertise across applications cloud analytics security business process services and insurance we help our customers improve performance reduce complexity and deliver better experiences.
DXCs Insurance Services business combines technology industry expertise and proven best practices to transform and automate complex insurance processes while improving customer and operational outcomes.
We are actively hiring Call Center Representatives to join our Annuities team at DXC.
In this role you will provide high-quality service and support to customers agents and broker/dealer representatives regarding annuity products and policies. You will respond to inquiries by phone and email research and resolve complex questions process transactions and navigate multiple systems to provide accurate and timely solutions.
The ideal candidate is customer-focused detail-oriented analytical and comfortable working in a fast-paced environment. Strong listening and communication skills intellectual curiosity and a genuine commitment to helping customers are essential to success in this role.
Respond to inquiries from customers agents and broker/dealer representatives via telephone and email providing professional and timely support.
Research and resolve questions related to fixed and variable annuities including policy provisions application and contract discrepancies processing delays and status inquiries.
Educate Financial Services Representatives on annuity products processes market requirements and contract provisions.
Process transactions accurately and efficiently while tracking requests through completion.
Build strong customer relationships through effective communication active listening empathy and a solutions-oriented approach.
Navigate multiple systems and applications to research information and provide complete accurate responses.
Follow established policies procedures and quality standards while maintaining a high level of professionalism.
Identify opportunities to improve the customer experience and contribute to team and business objectives.
Adapt to changing priorities processes and business needs while maintaining service quality and productivity.
High school diploma or equivalent.
12 years of customer service experience.
Ability to obtain a FINRA Series 6 license within 90 days of hire based on the applicable training plan.
Strong customer service skills and a demonstrated commitment to delivering an exceptional customer experience.
Excellent verbal and written communication skills.
Strong listening analytical and problem-solving abilities.
Effective time management and organizational skills.
Ability to multitask and work effectively in a fast-paced team-oriented environment.
Ability to adapt to change and adjust priorities based on business needs.
Strong computer and keyboarding skills.
College coursework professional certification or relevant technical/trade training.
Experience in insurance annuities financial services or a related industry.
Previous call center or contact center experience.
Familiarity with insurance or financial services products and related administrative processes.
Ability to quickly learn and develop knowledge of products processes and functions across areas such as administration claims underwriting and marketing.
Strong mathematical analytical and problem-solving skills.
Demonstrated ability to take ownership of customer inquiries and follow through to resolution.
Successful Senior Customer Service Representatives will:
Deliver accurate timely and empathetic solutions to customer and agent inquiries.
Build trust through clear communication and consistent follow-through.
Develop strong knowledge of annuity products policies and processes.
Balance quality productivity and customer experience in a high-volume environment.
Continuously learn and adapt as products processes and customer needs evolve.
MondayFriday during business hours between 7:30 AM and 5:30 PM.
Flexibility is required regarding work shifts and overtime based on business needs.
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States Guam or Puerto Rico
DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability pregnancy veteran status genetic information citizenship status or any other basis prohibited by law. View postings below .
We participate in addition to the posters already identified DXC provides access to prospective employees for theFederal Minimum Wage Poster Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below select your state to view all applicable federal state and locality postings. Postings are available in English and in Spanish where required. View postings below.
Disability Accommodations
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Please note: DXC will respond only to requests for accommodations due to a disability.
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Required Experience:
Unclear Seniority
About Company
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... View more
