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Call Center ManagerLeader
Job Location:
Job Location:
Madison, OH - USA
Yearly Salary:
$ 30000 - 100000
Yearly Salary:
Posted:
10 June 2026 (30+ days ago)
Posted:
Application Deadline:
7 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Call Center Team Lead Inside Sales & Appointment Setting
Lead From the Front. Build a Team. Drive Results.
Storm Guard Roofing & Construction Madison WI
Base Pay Performance Bonuses Leadership Incentives
Were looking for a high-performance Call Center Team Lead who doesnt just manage peoplethey inspire performance create accountability and elevate results.
This is a leadership opportunity for someone who loves competition thrives in a metrics-driven environment and wants to directly impact company growth while developing their own leadership career.
You wont be sitting on the sidelines.
This is a true player-coach role where youll lead by example set appointments coach team members and help build a high-performing inside sales culture.
If youre the type of person who sees a struggling team and thinks I can help them perform better we want to talk.
What Youll Be Responsible For
Lead From the Front
- Make inbound and outbound calls to homeowners
- Convert qualified leads into scheduled appointments
- Consistently perform at a high level while setting the standard for the team
- Demonstrate professionalism urgency and strong communication on every call
Coach & Develop Team Members
- Provide real-time coaching and feedback
- Review calls and identify opportunities for improvement
- Reinforce scripts best practices and sales techniques
- Help team members improve conversion rates and appointment quality
Drive Performance & Accountability
- Track daily activity and key performance metrics
- Ensure CRM accuracy and proper lead management
- Monitor appointment quality and sales team feedback
- Hold team members accountable to expectations and standards
- Create a culture of ownership urgency and continuous improvement
Support Growth
- Work directly with leadership to improve systems processes and performance
- Help identify new training opportunities and team development initiatives
- Play an active role in scaling the call center operation
Schedule
Monday Thursday: 2:00 PM 8:00 PM
Friday: Optional 2:00 PM 5:00 PM
Saturday & Sunday: 10:00 AM 2:00 PM
Compensation
- Competitive Base Pay
- Individual Performance Bonuses
- Team Performance Bonuses
- Leadership Incentives
- Advancement Opportunities
Top performers and strong leaders will have opportunities to grow as the company continues to expand.
What Were Looking For
Required
- Proven success in inside sales appointment setting or call center environments
- Strong communication and relationship-building skills
- Comfortable making a high volume of calls
- Experience coaching mentoring training or leading others
- Highly organized and detail-oriented
- Ability to thrive in a fast-paced performance-driven environment
Ideal Candidate
- Competitive and results-focused
- Natural leader with strong presence and accountability
- Metrics-driven and motivated by performance
- Positive attitude and high energy
- Coachable while also capable of coaching others
- Wants to grow into larger leadership opportunities
Why Storm Guard
Storm Guard is one of the most recognized names in roofing and exterior restoration. We are building a team of professionals who want more than just a jobthey want a career with growth impact and earning potential.
Youll work directly with leadership help shape the future of our inside sales operation and have a clear path for advancement as we continue to grow.
If youre ready to lead produce and make a measurable impact apply today.
We are actively interviewing and looking to hire quickly.
Compensation: $30000.00 - $100000.00 per year
Storm Guard is seeking competitive motivated and goal oriented individuals to join our family. We are a rapidly growing organization with great opportunities for motivated and hard working professionals who have interest in building a successful career by assisting customers in time of need.
Required Experience:
Manager
About Company
Storm Guard ensures unmatched craftsmanship as your local roofing contractor, ensuring quality & reliability. Reach out today to secure your free estimate!
