Call Center Customer Service Representative (1st Shift)

Launch Your Career in Travel with Travel IncorporatedAre you passionate about travel eager to help others and ready to start a rewarding career with room to grow Join Travel Incorporated as a Travel Consultant in our Contact Center and be part of a team that delivers Excellence in Client is more than just a job its your first step into a career in the travel industry with an award-winning forward-thinking company that truly values its This Role Is Worth Your TimeBuild a Career Not Just a Job Youll begin with 6 months of paid training through TI University. Local candidates will attend training in person. If you are not local to our office - your training is mostly remote but will include 2 in-person weeks at our Duluth GA office (travel provided by TI). After training youll work remotely applying what youve learned with the full support of a team that wants you to an Impact Every Day Help develop travel plans for clients based on their goals and timelines. You will offer personalized travel advice solve problems and uncover ways to improve their experiences all while building relationships based on trust and service With UsFrom your first day at TI youll be on a path to progress. As your skills develop so will your responsibilities from basic bookings to more complex consultative travel Youll DoComplete comprehensive training and transition into handling inbound client calls emails and chats with confidenceListen actively to understand client goals and create travel solutions tailored to their needsGuide clients through itinerary options modifications and travel best practicesDeliver exceptional service that drives client satisfaction and supports performance goalsCollaborate with internal teams to ensure smooth accurate travel arrangementsProactively identify and act on opportunities to improve the client experienceWhat You BringA strong customer service mindset youre motivated by helping othersExcellent communication skills and the ability to build trust quicklyTech-savvy and comfortable using email chat and other digital toolsDetail-oriented organized and thrives in a structured environmentPrevious client service or call center experience is a plus but not requiredHigh school diploma or equivalentPosition DetailsRemote (not mobile): Youll work from a dedicated home office with high-speed internet (satellite T-Mobile and Verizon home internet are not supported)Training Schedule: MonFri 8:00 AM5:00 PM ET (14 weeks on site for local candidates; 12 weeks remote / 2 weeks in-person for non-local candidates)Post-Training Schedule: First shift with start times between 7:00 AM and 10:30 AM ETAnnual travel to our Duluth office 23 times per year for team engagement and developmentWhat We OfferA respected mission-driven company committed to innovation and service excellenceCareer growth pathways and continuous trainingA collaborative culture where your voice is heard and your work mattersEquipment provided and travel covered for required in-person trainingReady to Start Your JourneyBring your passion for helping others and your love for travel well provide the tools training and support you need to succeed. At Travel Incorporated youll do more than book trips youll help people create unforgettable experiences. Learn more about being a Travel more about us and apply today at