Call Center Customer Service Agent

Call Center Customer Service Agent

Our Agents respond to caller inquiries in a call center environment. Agents have a daily number of calls and/or average handling time objectives that are in place to meet departmental service level agreement requirements.

** This is an IN OFFICE position NOTa work from home position. ***

Location- Columbia SC

Position type: Full time required

Schedule- M-F 8:20 am-5:00 pm off State scheduled holidays and set national holiday

Starting Pay- $16.00 per hour

Must be at least 18 years of age with at least a high school diploma or GED. Must be able to work overtime as needed.

Responsibilities

• Answer Inbound only calls.
• Be able to perform and meet call handle standards in a fast-paced large call volume environment.
• Use multiple computerized systems Multi-tasking is required
• Respond to telephone inquiries and complaints using standard scripts and procedures.
• Gather information research/resolve inquiries and log all inbound calls.
• Communicate appropriate options for resolution promptly.
• Inform callers about services available and assesses callers needs.
• Deescalating occasional irate callers.
• Provide peer-to-peer training for incoming training classes that transition to the call center floor.
• Provide excellent customer service

• Have a High School Diploma or an equivalent level of education
• Be able to successfully pass a background check and a drug screen
• Demonstrate problem-solving skills.
• 1-2 years experience in a call center environment.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• The ability to convey complex information clearly and concisely.
• Astrong work ethic.
• Effective and accurate written and verbal communication skills.
• The ability to be detail oriented.
• Effective problem-solving skills.
• The ability to be well organized.
• Excitement for innovative technology.
• Calm conflict resolution and problem-solving skills.
• 100% attendance and punctuality commitment.
• The ability to work independently.