Call Center Confirmer Admin
Job Location:
Toledo, OH - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Are you someone who thrives in a fast-paced environment where every day brings something different
Do you enjoy staying organized communicating with people solving problems and helping keep a team running smoothly
Integrity Home Exteriors is looking for an Appointment Confirmer / Admin who can confidently manage conversations coordinate schedules support multiple departments and create a positive experience for our customers.
This role is perfect for someone who enjoys balancing customer communication organization and operations while working with a supportive and energetic team.
- Answer all inbound customer phone calls in a professional and timely manner
- accurately document customer complaints concerns and service-related issues
- Transfer calls and escalations to the appropriate department when necessary
- Schedule appointments for new leads or transfer qualified prospect to an Appointment Setter
- Qualify prospective customers by uncovering project needs and collecting accurate information including homeowner status address contact information and project details
- handle inbound and outbound phone calls voicemail follow-up and customer callbacks
- Maintain detailed and organized customer notes within company systems
- Monitor and communicate through multiple Slack channels throughout the workday
- Support overall operations efficiency by pivoting quickly between tasks and priorities
- Strong attention to detail and organizational skills
- Excellent verbal and written communication abilities
- Ability to multitask and work efficiently in a fast-paced environment
- Comfortable handling both customer service and administrative responsibilities
- Ability to adapt quickly and shift priorities as business needs change
- Professional phone presence and strong customer service mindset
- Experience with scheduling CRMsystems or call center environments preferred
- Proficient in Slack basic computer systems and data entry
- Health insurance
- Dental insurance
- Paid time off
- Retirement plan
- Vision insurance
- Employee Pricing
- Friends and Family Pricing
- Bucketlist Top Workplaces for Frontline Workers 2026
- The Blades Top Workplaces USA 2026
- The Blades Top Workplaces USA 2025
- The Blades Top Workplaces USA 2024
- Better Business Bureau Torch Award for Ethics 2024
- The Blades Top Workplaces USA 2023
- A Better Business Bureau Rating
Required Skills:
Strong attention to detail and organizational skills Excellent verbal and written communication abilities Ability to multitask and work efficiently in a fast-paced environment Comfortable handling both customer service and administrative responsibilities Ability to adapt quickly and shift priorities as business needs change Professional phone presence and strong customer service mindset Experience with scheduling CRMsystems or call center environments preferred Proficient in Slack basic computer systems and data entry
