Call Center Agent | CSR

Call Center Agent
Onsite Full-Time
Pay Rate: $18.00 per Hour

Are you passionate about helping others and delivering exceptional customer service We are seeking reliable professional and customer-focused Call Center Agents to join our this role you will serve as the first point of contact for callers assisting with inquiries providing information and resolving routine issues by following established procedures and scripts.

If you have previous call center experience strong communication skills and enjoy helping customers we encourage you to apply.

Schedule & Training

Training Schedule

• Initial Start Days: Wednesday Thursday or Friday
• Training Hours: 10:30 AM - 5:00 PM

First and Second Full Weeks of Training

• 10:30 AM - 5:00 PM

Regular Work Schedule

• Monday through Friday
• 8:00 AM - 4:30 PM

Key Responsibilities

• Respond to inbound customer inquiries using established scripts procedures and multiple computer applications.
• Gather and verify information from callers to accurately address questions and concerns.
• Communicate appropriate solutions and next steps in a professional and timely manner.
• Escalate non-routine inquiries to senior-level representatives when necessary.
• Accurately document customer interactions and maintain records as required.
• Participate in team meetings and provide recommendations to improve service quality and operational efficiency.
• Assist with training and provide guidance to newly hired team members when needed.
• Maintain professionalism and deliver excellent customer service on every interaction.
• Perform additional duties as assigned.

Qualifications

• Minimum of 1 year of call center experience required.
• High School Diploma or GED required.
• Strong verbal communication and active listening skills.
• Excellent attendance reliability and time management.
• Proficiency using computers multiple software applications and keyboarding skills.
• Strong interpersonal and customer service skills.
• Positive professional and customer-focused attitude.
• Ability to follow established guidelines procedures and directions.

What Were Looking For

The ideal candidate is dependable detail-oriented and committed to providing outstanding customer service. Successful candidates will be comfortable navigating multiple computer systems communicating effectively with diverse populations and working in a structured call center environment.

Apply today and become part of a team dedicated to delivering excellent customer support and service.

Throughout the past 35 years MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:

• Medical dental and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being both on and off the job!

MMC strives to ensure all job postings confirm details of the position the rate of pay and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.