Cafe Associate

Position Title: Café Associate

Reports to: Café Chef & Manager

Classification
Type: Part-time non-exempt position

Scott Family Amazeum Overview

The Scott Family Amazeum is a hands-on interactive museum in Northwest Arkansas and recognized as a 501 (c)(3) non-profit organization. We create a fun environment where risk taking imagining problem solving discovery collaboration and exploration bring children and adults together to learn and grow.

Core Purpose: The Amazeum exists to spark and nurture the curious and creative spirit in all of us. Through experiences with the Amazeum individuals and the community are engaged in building relationships and developing identities as creative curious and innovative shapers for the region. Learning at the Amazeum is an active playful exploration that inspires curiosity. It is rooted in inquiry-based discovery and involves an element of risk. Hands-on learning opportunities allow guests to exercise critical thinking in the context of play.

The Amazeum facility includes approximately 50000 square feet of indoor space and one acre of outdoor exhibition and activity space. The museum is located at the intersection of Museum Way and J Street in Bentonville AR.

Position Summary

Café Associate at the Scott Family Amazeum supports daily operations at Headwaters Café by providing excellent guest service preparing food and beverages taking orders through the café point-of-sale system bussing tables restocking supplies and maintaining a clean safe and welcoming café environment. Individuals in this position will help create a positive efficient family-friendly dining experience for Amazeum guests members school groups caregivers children and staff. Cafe Associates rotate between food preparation cashiering guest service cleaning and other cafe support duties throughout scheduled shifts. This position reports to the Café Chef and Manager.

Essential Functions

• Provide excellent customer service for guests members caregivers children team members and visitors.
• Warmly welcome café guests answer questions and offer guidance on menu items ordering pickup and seating
• Effectively operate the café point-of-sale system in accordance with established procedures entering orders accurately and processing payments
• Accurately process cash credit card mobile payment discount and gift card transactions as applicable
• Prepare and assemble café menu items according to approved recipes portion standards food safety procedures and presentation expectations
• Assist with breakfast items grab-and-go items snacks handhelds bowls kids meals coffee beverages and other café offerings as assigned
• Maintain clean organized and stocked food prep beverage service and cashier stations throughout the shift
• Follow food safety standards including handwashing glove use allergen awareness proper food storage labeling dating FIFO rotation and temperature control
• Monitor food quality product levels and expiration dates; notify a supervisor when items are low expired damaged or not meeting quality standards
• Clean and sanitize dining areas bus tables empty trash and respond promptly to spills or safety concerns.
• Restock service supplies and cafe materials as needed. Assist with dishwashing smallwares cleaning equipment cleaning and end-of-shift sanitation tasks as assigned
• Support opening and closing procedures including cleaning checklists station setup restocking and securing food and supplies
• Assist with receiving organizing and storing food beverage paper goods and café supplies as needed
• Help maintain appearance and functionality of café workstations guest queues pickup areas seating areas and related spaces
• Communicate effectively and respectfully with fellow café team members and leadership to support efficient operations and guest satisfaction
• Support café operations during school group visits events peak attendance periods and extended operating hours as needed
• Maintain professional and respectful interactions consistent with Amazeum values and department standards
• Perform additional duties as required

General Duties

The responsibilities listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position. The Amazeum reserves the right to revise or change position duties and responsibilities as necessary to accommodate changing organizational needs.

Minimum Requirements:

• Minimum age of 16 years at the time of hire
• Attained or working towards a High School diploma or GED
• Available to work weekdays at least one weekend day nights and some holidays as necessary
• Ability to communicate clearly and professionally with guests team members and leadership.
• Basic culinary knowledge with the ability to prepare assemble and serve food and beverage orders accurately.
• Demonstrated ability to remain positive friendly and professional while working efficiently in a fast-paced café or guest service environment.
• Ability to learn to use technology including (point-of-sale) POS systems and other café-related applications.
• Ability to learn cash handling and using basic math skills to process guest transactions accurately.

Physical Requirements

• Ability to lift up to 20 lbs.
• Ability to manipulate objects with fingers and hands stand walk reach bend and stretch.
• Ability to stand and walk for extended periods throughout scheduled shifts
• Ability to safely operate standard café and kitchen equipment
• Ability to move quickly and safely in a fast-paced café and kitchen environment
• Ability to communicate effectively in a fast-paced and occasionally noisy environment

Preferred Skills:

• 6 months food service experience
• 6 months customer service experience
• Experience with using POS systems and databases
• Bilingual is a plus