Caesars Rewards Lead Representative Full Time (Harrah's LV)

This position is responsible for providing excellent guest service to our mid to high end guests by providing information pertaining to their comp limits special services and amenities available as well as any special targeted player events.

• Oversees Caesars Rewards operations: Coordinates staff activities ensures floor and center coverage and maintains a clean well-stocked work area.

• Leads and supports the team: Instructs directs coaches and assists with hiring and training of personnel.
• Handles guest interactions: Resolves customer complaints promotes Caesars Rewards and issues rewards cards.
• Maintains data and security standards: Ensures database integrity protects customer rewards and credit lines and handles sensitive materials confidentially.
• Manages reporting and communication: Completes required reports and maintains interdepartmental program communication.
• Supports additional duties: Assists with special projects and other Caesars Rewards tasks as requested by management.
• Engages guests in a friendly enthusiastic manner and adheres to attendance and company policies.

• Must be at least 21 years of age and able to obtain a NV Gaming license.

• Requires previous customer service experience with a proven ability to deliver courteous friendly and efficient service.
• Supervisory experience (minimum one year preferred); capable of leading small teams of Caesars Rewards employees.
• Strong understanding of the Caesars Rewards program including the ability to analyze customer tracking data

ADDITIONAL REQUIREMENTS

• Strong interpersonal communication team-building and problem-solving skills.

• Outgoing energetic and maintains a positive attitude toward the job and company.
• Enjoys engaging with guests and actively seeks service opportunities.
• Capable of making sound comping decisions.
• Proficient in computer use
• Fluent in reading writing speaking and understanding English.
• Works well with others and contributes to a team-oriented environment.
• Maintains a professional well-groomed appearance.