CAD Systems Manager Eastern Region

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

CCSS (Command Center Solutions Services) is a group that delivers software solutions to the public safety sector. Our group is committed to providing the technology knowledge and tools that will allow our customers to focus on their mission critical goals and responsibilities. We provide support for ground breaking products and solutions that enable public safety entities to respond more quickly and safely to emergent situations. CCSS deploys and supports products such as Computer Aided Dispatch Records Management Systems Jail Management Systems Call-Handling Solutions and Mobile Data Computing among other offerings. CCSS is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization.

THIS IS AN ON-SITE POSITION WORKING AT THE ANNE ARUNDEL COUNTY PUBLIC SAFETY FACILITY IN SEVERNA PARK MD. THE SELECTED CANDIDATE MUST LIVE WITHIN COMMUTING DISTANCE OF SEVERNA PARK MD.

Responsibilities:

• Provides tailored technical customer operations support.

• Develops strategies for implementing operational efficiencies by reviewing work flows procedures and performance.

• Executes customer operations policies and procedures.

• Builds and maintains positive effective and mutually beneficial-working alliances with customers.

• Initiates problem solving action and follows through to resolution.

• Performs root-case analysis of problems to formulate and recommend improved alternative operations

• Leads process improvement initiatives.

Preferred Qualifications:

• 3 years of IT or Public Safety experience

• 3 years Computer Science Networking Engineering System Maintenance experience (public safety system experience preferred)

• 3 years of Public Safety Applications experience involving CAD/RMS/Mobile and other emergency 911 center equipment greatly preferred

• Proven track record working with or deploying enterprise hardware and software solutions; HP preferred

• Experience creating positive working relationships with customers and application end users.

• Able to function effectively in a fast-paced demanding environment that regularly requires the ability to multitask.

• Excellent verbal and written communication skills.

• Comfortable working both alone and in a team environment.

• Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)

• Experience with Microsoft SQL Server ODBC and Ops Manager (SCOM)

• Experience with Public Safety Applications including CAD and Mobile

• Experience with Virtualization software

• Experienced with Network Load Balancing (NLB) and Clustering

• Experience with hardware blades and Storage Area Networks (SAN); HP preferred

• Experience with firewalls and routers; Fortigate preferred

• Familiarity with ESRI 10.X and XML

• Ability to troubleshoot application system issues including hardware network and third-party components

Preferred Knowledge:

• Basic understanding of networking (socket connections ports and hosts etc.)

• Motorola PremierOne CAD experience

• Experience with GPS/AVL devices

This position is subject to working in high security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $90000 - $100000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

#LI-BA1

#LI-ONSITE

• High School diploma Associates or Bachelors degree plus 3 years of experience in one of the following areas: Public Safety Applications Customer Support IT Records Management Systems or Technology

• Must be able to obtain a background clearance as required by our government customers.

25-50%NoneExperiencedYes

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.