Cabling Support Manager (TM3) (Government)

AT&T Global Public Sector is a trusted provider of secure IP enabled cloud-based network solutions and professional services to the Federal Government. We are dedicated to recruiting developing and empowering a diverse high-performing workforce that is passionate about what they do committed to our shared values and dedicated to our customers mission.

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop workplace peripherals and voice and video devices. We support local and campus area networks including wireless and cable plant.

AT&T has an opening for a Cabling Support Manager to play a key leadership role in delivering reliable mission-focused cabling infrastructure support for the RIS I service delivery team. This position will guide the installation inspection documentation quality assurance and continuous improvement of structured cabling systems while developing standards training personnel supporting safety practices and partnering with customers and project teams to ensure high-quality service delivery.

The Cabling Support Manager is responsible for the following:

• This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

• Lead service delivery cabling engineers to ensure service levels project objectives schedules and customer requirements are met.
• Develop implement and instruct personnel on methodologies criteria procedures and best practices for structured cabling installation inspection testing termination and documentation.
• Provide guidance for cable tray horizontal fiber and copper cabling backbone multi-pair copper multi-strand fiber optic cabling telecommunications grounding systems and associated connectivity hardware.
• Develop and maintain quality assurance inspection criteria focused on quality productivity customer satisfaction and compliance with installation standards.
• Evaluate field inspection reports and identify corrective actions process improvements and opportunities to improve material and manpower utilization.
• Initiate monitor and reinforce installation standards through on-the-job training field coaching and ongoing performance feedback.
• Schedule and conduct BICSI Information Technology Systems Cable Installation Program training and other manufacturer or specialty training as required.
• Keep personnel informed of TIA/EIA requirements and other applicable passive cabling industry standards.
• Assist Cabling Managers and Cabling Group Managers with new technology implementation related training and adoption of updated cabling practices.
• Provide passive cable infrastructure design support for project proposals and implementation efforts as required.
• Develop workaround procedures to maintain quality assurance productivity and schedule performance during delays caused by other trades customer actions material shortages or absenteeism.
• Interface with customers and clients during project quality inspections status meetings and service delivery discussions; present information clearly and negotiate solutions as needed.
• Assist with activities related to customer requirements workforce planning and human resource needs for the cabling team.
• Facilitate customer relationship management and satisfaction while ensuring adherence to company policies processes and service delivery expectations.
• Implement business processes and support process improvement initiatives that enhance customer service operational efficiency and overall delivery quality.
• Complete monthly Safety Coaching Observations in accordance with company policy.
• Support and enforce a comprehensive safety program consistent with the companys commitment to providing employees and customers with a safe and healthy work environment.
• Pursue ongoing professional development through corporate technical or specialty training opportunities.

Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)

Required Qualifications:

• High School diploma and 7 years of hands on Cabling experience.
• Experience leading or supporting structured cabling passive infrastructure or network engineering activities in a mission-focused service delivery environment.
• Knowledge of structured cabling installation inspection testing termination documentation and quality assurance practices.
• Ability to interpret and apply cabling standards procedures and customer requirements to support safe compliant and high-quality service delivery.
• Demonstrated ability to coordinate with customers project teams and technical personnel to resolve issues communicate status and support project execution.

Ready to join our team Apply today!

Our Cabling Support Manager (TM3) (Government) earns $98100- $156900 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T wireline phone

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.