Buying Group Liaison, Commercial Retention

The Buying Group Liaison is responsible for managing relationships with Commercial Buying Groups and supporting customer retention through effective account management operational issue resolution and collaboration with crossfunctional teams. Acting as the primary point of contact for buying group leads this role plays a critical part in strengthening customer loyalty supporting profitable growth and ensuring a seamless customer we will offer you:Culture:Join a supportive and inclusive work environment where teamwork respect and open communication are at the core of everything we :A continuous focus on professional development with many opportunities for training& career & Wellness:Competitive health benefits right from the start including health & wellness spendingaccounts & maternity leavetop-up. Access our employeeassistanceprogram for confidential counseling mental health support and various resources to help you navigatelifes Compensation:We offer a highly competitive salary package ensuring that your hard work and dedication are recognized and rewarded :We understand the importance of work-lifebalance we offer flexible hybrid work options to help you manage your personal and professional :Work withstate-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry Focused:We care about you and have committed to a zero-harm youll do:Serve as the primary liaison for Commercial Buying Groups overseeing contract negotiations and issue resolutions to reduce customer and maintain strong relationships with buying group leads as the main point of onboarding of new buyinggroup customers by coordinating with Outside Field Sales and regular check-ins with buying groups to gather feedback and address operational with Product and Pricing teams on contract renewals to maintain or improve profitability while reducing churn availability for occasional afterhours text or phone contact to support and resolve escalated issues for buying group members ensuring timely guidance and continuity of with Residential Commercial Operations Finance HR Legal and other teams to resolve customer issues and support retention customer issue trends and partner with internal teams to improve processes reduce recurrence and strengthen the overall customer experiencePerform all salesrelated activities in and update transactions in CRM systems including ADDs FSM and account terminations and issue required legal with all legal quality and regulatory you bring:Bachelors degree preferred in Business Administration Marketing Communications Supply Chain or a related field.3 years in account management customer success or sales resolving customer issues and supporting retention or ability to work with crossfunctional use of CRM systems (Salesforce preferred).Knowledge of contract terms renewals pricing concepts and basic margin/profitability of crossfunctional workflows across Sales Operations Finance and of customer issue resolution processes including rootcause identification and escalation with regulatory legal and quality compliance requirements related to customer :The expected annual base salary range for this role is $55000- $65000 a year. This position is also eligible for a monthly commission plan with a bridge build-up period. This position may be eligible for other annual bonus payout programs. Pleasenote the compensation information shown above is a general guideline only. Salaries are based upon candidate skills experience and qualifications geographical location as well as market and business at Superior Plus Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process we encourage you to connect with us at to let us know how we can enhance your experience.