Business Testing Manager

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:

As a Business Testing Manager you will support business testing activities for debit networks Electronic Benefits Transfer (EBT) providers and fleet card brands across release mandates certification efforts and production support needs. You will work with internal technology operations and product partners as well as external network contacts to assess change impacts coordinate testing resolve issues and help maintain reliable payment processing services across Fiserv platforms.

What youll do:

• Review and interpret debit EBT and fleet network release documentation bulletin requests technical specifications and testing requirements to determine business impacts and required actions.
• Create review and execute end-to-end test scripts aligned to release mandates certification needs and project scope to validate expected outcomes across impacted payment processing workflows.
• Partner with internal teams to identify operational risks document system impacts and support readiness activities related to network rule changes and release requirements.
• Coordinate with external card brands debit networks and internal stakeholders to secure test windows manage testing activities and drive issue resolution through completion.
• Analyze test results document defects communicate testing readiness and risk status and support rapid triage root cause identification and resolution for production-impacting issues.
• Maintain testing support documentation functionality matrices escalation contacts and related certification artifacts to support ongoing operational readiness.
• Collaborate across multiple processing platforms to resolve common issues improve testing effectiveness and support long-term prevention of repeat issues.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 5 years of experience in payment processing including debit/credit network Electronic Benefits Transfer (EBT) or fleet card testing for client implementations merchant projects or industry release mandates.
• 5 years of experience creating reviewing and executing test scripts for end-to-end testing validation and certification activities aligned to project requirements and service level agreements.
• 5 years of experience identifying assessing and mitigating high-risk or critical issues during pre-release and post-release testing activities.
• 5 years of experience analyzing test outcomes communicating risks and readiness to leadership and external partners and driving incident resolution through triage and root cause analysis.
• Experience using Microsoft Excel including formulas and pivot tables to sort filter reconcile and analyze testing and production support data.
• Experience using mainframe tools and business applications such as Microsoft Word Adobe Acrobat PDF and DocuSign to support documentation analysis and operational coordination.
• Bachelors Degree in business information systems technology or a related field or equivalent combination of education related experience and/or military experience.

Experience that would be great to have:

• Experience supporting spring and fall network release mandates and related certification timelines.
• Experience working directly with debit networks card brands Electronic Benefits Transfer (EBT) providers or fleet card partners to coordinate testing activities.
• Experience supporting escalated production issues in a payment processing environment.
• Experience working across multiple Fiserv platforms and internal partner groups.

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical financial social and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training development and internal mobility opportunities.
• Medical dental vision life and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Massachusetts Maryland Minnesota New Jersey New York Nevada Rhode Island Vermont or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.