Business Systems Analyst Sr

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Business Systems Analyst Senior within PNCs Digital Identity organization you will be based in Pittsburgh PA or Cleveland Ohio. Weekly time in office is needed.

This position may not be available in all geographic areas.

Core competencies & Responsibilities:

Lead by example mentoring and coaching junior team members in business analysis best practices and Agile methodologies
Experience and ability to understand business intent of projects or requests and breaking them down into fine grain business scenarios or
logical steps.
MVP Identification Dependency Sequencing & Management
Feature Identification & Business Capability Segmentation
Effort Scoping Management & Negotiation
Experience and ability to recognize technical capabilities within a business flow or business process.
Capability Identification & Definition
Experience and ability to write explicit and succinct system requirements and use cases.
Ability to create system flows that capture the system to system interaction and behavior of a given capability
Tested experience and ability in stakeholder communication and business/IT partnership coordination.
Ability to both understand and socialize impact of changes to existing capabilities to end users.
Understanding of software delivery and methodologies
Agile: Scrum Kanban and SAFe (Agile Framework)
Experience working between a Product Owner or Product Manager and Development staff.
Experience working with Architecture and Design teams.
Experience maintaining and organizing team backlogs.
Experience in roadmap building and milestone tracking.
Experience in release planning and delivery forecasting.
Comfortability in leadership delegation negotiation influence and persuasion.
Comfortability in presenting and facilitating high stake communications and change.
Comfortability and Experience in driving change management and process improvement.

Tools:
Atlassian products (Confluence & Jira)
ServiceNow
Microsoft Office Suite
Postman & SoapUI
Dynatrace - dashboard monitoring

The Business Systems Analyst Senior in PNCs Digital Identity delivers business value through the delivery of agile IT projects and product management by
working within a multi-stakeholder environment to gather system requirements manage team backlogs and guide stakeholders and developers to
solutions.
A successful Business Systems Analyst will be strategically minded logical and socially affluent. They will have an understanding of the role
purpose and deliverables of their stakeholders and will be able to drive efficient coordination between them in order to discover business value and
technological solutions.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Participates in analyzing business requirements and production specifications for changes made to technology applications.
• Formulates and defines the system scope and objectives based on user needs and business processes .
• Directs business process improvement projects for internal business groups aiming to improve business results .
• Identifies and documents all system constraints implications and consequences of various proposed system changes .
• Provides recommendations for addressing and resolving business issues for a specific business group .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Agile Methodology Application Development Business Management Customer Solutions Design Dynatrace Administration Group Problem Solving Process Improvements Release Management Scrum ServiceNow Platform Software Solutions User Experience (UX) Design

Business Assessment Business Process Modeling IT Environment IT Project Management Requirements Analysis Technical Writing/Documentation Workflow Analysis

Roles at this level typically require a university / college degree with 2 years of relevant professional lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

Base Salary: $75000.00 $125000.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Generally this opening is expected to be posted for two business days from 06/12/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.