Business Systems Analyst Product Owner

Position Title: Business Systems Analyst / Product Owner

Location: Reston VA or Plano TX

Description:

Experience Level: 6 years as a Product Analyst or equivalent experience

Role Summary

Product Analyst contractor supporting business process analysis vendor coordination testing and data-driven problem solving for Multifamily Loan Servicing.

• Understanding complex processes
• Analyzing system behavior
• Writing requirements
• Developing test cases
• Executing data investigations
• Supporting production issues

• Asking clarifying questions
• Synthesizing complexity
• Precise documentation
• SQL-based analysis
• Cross-functional collaboration

Multifamily Loan Servicing preferred but not required.

• Process Analysis: Analyze complex Multifamily business processes system interactions and data flows.
• Critical Thinking: Ask clarifying questions to uncover nuances and ensure accurate understanding.
• Dependency Mapping: Document process system and data dependencies across functional areas.
• Problem Breakdown: Decompose ambiguous or complex challenges into clear actionable components.

• Requirements Writing: Produce detailed business requirements user stories and functional specifications.
• Documentation Depth: Capture edge cases data conditions dependencies and downstream impacts.
• Process Mapping: Create workflow diagrams using Visio or equivalent.
• Clarity & Accuracy: Ensure documentation is clear for business technical and vendor teams.

• SQL Queries: Write and run SQL queries for data validation relationship analysis and issue investigation.
• Data Validation: Support data mapping data condition analysis and scenario reconstruction.
• Insights Translation: Convert data findings into actionable recommendations across requirements testing and production support.

• Test Case Development: Write detailed test cases and acceptance criteria based on requirements.
• Execution & Defects: Execute tests document outcomes and track defects through resolution.
• SIT UAT or E2E Support: Partner with internal and vendor teams to validate system behavior and readiness.
• Quality Ownership: Ensure delivered product enhancements align with expected business outcomes.

• Requirements Clarification: Work with vendors to discuss requirements data flows and functional behavior.
• Deliverable Review: Validate vendor deliverables for completeness and alignment with expectations.
• Readiness Support: Assist in vendor readiness and rollout activities as needed.
• Issue Investigation: Engage vendor teams during production issue triage and resolution.

• Issue Triage: Investigate production issues using SQL logs and scenario reconstruction.
• Root Cause Analysis: Collaborate with technology and vendor teams to identify issues and corrective actions.
• Release Support: Participate in release validation and postdeployment checks.
• Controls Alignment: Ensure operational and compliance-related controls remain intact.

• Experience: 6 years of product or business analysis experience in complex operational or technical domains.
• Analytical Skills: Strong ability to break down complex topics identify dependencies and ask insightful questions.
• Requirements Expertise: Proven experience writing high-quality functional specifications user stories and test cases.
• SQL Skills: Ability to write SQL queries for data analysis and issue investigation.
• Technical Collaboration: Able to understand system logic sufficiently to work effectively with technical teams (no coding required).
• Agile Experience: Familiarity with Agile methodologies and workflows.
• Communication: Strong written and verbal communication skills for cross-functional engagement.
• Confidentiality: Must adhere to confidentiality requirements; background check follows standard onboarding.

• Industry Knowledge: Familiarity with Multifamily Loan Servicing (nice to have).
• Vendor Experience: Experience working with technology vendors or TSPs on moderately complex implementations.
• Tools: Familiarity with Apptio TargetProcess Jira SaaS Visio and similar workflow tools.
• AI Tools: Comfortable using Copilot ChatGPT or equivalent generative AI tools for documentation analysis and workflow acceleration.

• Must Know: SQL Visio (or similar) AI tools (Copilot ChatGPT)
• Familiar With: Apptio TargetProcess Jira SaaS
• Understanding Needed: General comprehension of system behavior and data flows (coding NOT required)