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Business Systems Analyst Pendo
Job Location:
Job Location:
Dallas, TX - USA
Hourly Salary:
USD 50 - 55
Hourly Salary:
Posted:
29 September 2026 (16 hours ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
KAYGEN is an emerging leader in providing top talent for technology-based staffing services. We specialize in providing high-volume contingent staffing direct hire staffing and project-based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries.
Title: Business Systems Analyst - Pendo
Duration: Through 3/12/27 potential extension
Location: Onsite 2 days a week at any Deloitte location
Position Summary
We are seeking a Business Systems Analyst (BSA) to support the Pendo Team. This role will help bridge business needs application behavior and user insights across in-house/custom-built applications of varying complexity. The ideal candidate brings a blend of business analysis stakeholder management and technical fluency with experience working across web-based applications lower-stage environments and production environments. This person does not need to be a developer but should be comfortable understanding how web applications work how user behavior is measured and how product or adoption tools can support application improvements.
Key Responsibilities:
- Partner with business product and technical stakeholders to gather clarify and document requirements for application enhancements and user experience improvements.
- Support analysis across custom/in-house applications with varying levels of complexity.
- Work with teams across development clone and production environments to validate requirements support testing and understand release impacts.
- Help translate business needs into actionable stories requirements and acceptance criteria.
- Use strong stakeholder management skills to align priorities resolve ambiguity and support cross-functional delivery.
- Support work involving Pendo or similar digital adoption/product analytics tools to improve visibility into user behavior and application usage.
- Contribute to analysis of user data engagement patterns and feature usage to support decision-making.
- Partner with teams using tools such as Jira and ServiceNow to manage work intake issue tracking and operational support.
- Help evaluate how application changes may affect user experience instrumentation and downstream reporting.
- Document workflows dependencies environment considerations and support processes as needed.
Required Qualifications
- Experience as a Business Analyst Business Systems Analyst or similar role supporting applications platforms or digital tools.
- Experience or direct exposure to web development concepts including HTML/CSS and a basic understanding of what JavaScript does in a web application environment.
- Strong familiarity with Jira and ServiceNow.
- Previous experience supporting in-house or custom-built applications.
- Strong stakeholder management and cross-functional communication skills.
- Experience working across lower-stage environments (such as Dev or Clone) as well as production environments.
- Basic understanding of data analytics and how usage or behavioral insights can support product decisions.
- Ability to document requirements clearly and work effectively with both technical and non-technical teams.
- Experience with Pendo.
- Exposure to comparable tools such as WalkMe Amplitude Google Analytics Mixpanel Whatfix Userpilot Gainsight PX Appcues Userlane or Smartlook.
- Experience with Power BI or similar dashboarding/reporting tools.
- Working knowledge of SQL.
- Familiarity with application instrumentation user behavior analysis or digital adoption tooling.
At KAYGEN people are at the heart of everything we do. We foster a diverse inclusive and employee-driven culture where every individual is valued empowered and encouraged to bring their authentic self to work. Our candidate-first approach means we are committed to understanding your career goals and connecting you with opportunities that align with your aspirations skills and potential. Whether youre taking the next step in your career or searching for your dream opportunity KAYGEN is more than a staffing partnerwere a community dedicated to helping you grow succeed and thrive. Join us and discover a place where your talent is recognized your ambitions are supported and your future is built alongside a team that invests in your success every step of the way.
Our team of experienced staffing experts will work with you to find you the best opportunity. For more information please visit us at .
Benefits:
- Free Healthcare Insurance
- 401(k) Retirement Plan
- Free Life Insurance
- Sick Time Off
- Mentorship Program
- Certifications
- Referrals
- Family and Wellness benefits
- Continuous Growth and Career Development
Required Experience:
IC
