Business Systems Analyst

Twin Rivers Paper Company headquartered in Madawaska Maine is an integrated specialty paper manufacturer producing 400000 tons of paper per year for the packaging publishing label and technical sectors. With 100 years of papermaking history the company operates a pulp mill in New Brunswick and diverse paper assets in northern Maine and upstate New York that produce uncoated and coated white papers in a broad range of basis weights and finishes.

Customized product development and dedicated technical services support are company hallmarks. With a sound financial structure and a strong balance sheet that fuels continuous investments in its assets Twin Rivers Paper offers its customers the security of local product availability through a strong domestically owned manufacturer and the assurance of long-term viability.

Position Summary

The IT Business Systems Analyst serves as a liaison between business departments and IT translating business requirements into technical solutions that improve efficiency accuracy reporting and overall business performance. This role analyzes business needs troubleshoots application issues analyzing data for reporting and data accuracy and helps improve systems workflows and user experience.

The ideal candidate has strong analytical and troubleshooting skills business process knowledge data analytics and the ability to communicate effectively with both technical and non-technical users.

Key Responsibilities

• Serve as the primary IT support resource for assigned business groups and applications.
• Support the daily operations stability and performance of business-critical IT applications.
• Respond to user issues troubleshoot application problems document root causes and coordinate resolution with IT teams vendors or business stakeholders.
• Perform system configuration testing upgrades access support data validation and general application maintenance.
• Partner with business users to understand operational needs process gaps reporting issues and system improvement opportunities.
• Develop support and enhance Power BI dashboards SSRS reports SharePoint solutions SQL queries automation workflows and custom applications.
• Analyze data reporting needs workflows integrations and system performance to recommend practical improvements.
• Support system integrations automation initiatives and data accuracy improvements.
• Create and maintain support documentation process flows user guides configuration notes test plans and troubleshooting procedures.
• Train end users on systems reports features and business processes.
• Ensure assigned systems comply with company policies security standards and data governance practices.
• Research and evaluate relevant technologies including Power Automate Blazor Azure-hosted applications and advanced Power BI analytics.

Required Qualifications

• Bachelors degree in information technology Business Administration Computer Science Management Information Systems or a related field; equivalent experience may be considered.
• 3 years of experience as a Business Analyst Systems Analyst IT Analyst ERP Analyst Application Analyst or similar role.
• Experience supporting day-to-day operations of business applications or enterprise systems.
• Strong understanding of business processes enterprise applications and application support.
• Experience supporting ERP CRM reporting financial manufacturing supply chain or operational systems.
• Strong analytical problem-solving troubleshooting and documentation skills.
• Ability to communicate effectively with technical and non-technical users.
• Proficiency with Microsoft Office tools especially Excel Visio PowerPoint and Word.
• Experience with ticketing systems project tracking tools or documentation platforms.
• Ability to manage multiple priorities and work independently or collaboratively.

Preferred Qualifications

• Knowledge of SQL databases reporting tools or business intelligence platforms.
• Experience with Power BI SSRS or similar reporting tools.
• Familiarity with manufacturing distribution finance procurement inventory or supply chain operations.
• Understanding system integrations APIs EDI data mapping or workflow automation.
• Experience with Agile Waterfall or hybrid project methodologies.

Key Competencies

• Application support
• Business process analysis
• Systems troubleshooting
• Data analysis and reporting
• Communication and stakeholder support
• Documentation
• User support and training
• Change management
• Vendor coordination

Required Experience:

IC