Business Systems Analyst

SCOPE OF WORKThe Business Systems Analyst supports Gaylors business applications by evaluating implementing maintaining andtroubleshooting systems that enhance operational efficiency and user productivity. This role collaborates with endusers vendors and IT teams to gather requirements test and deploy system enhancements ensure data integrityand system performance and provide training and documentation to promote successful adoption of analyst also monitors compliance with system standards and serves as a key resource for application supportparticipate in software user groups issue resolution and continuous REQUIREMENTS Uses Gaylor Values as tools to carry out all job responsibilities Possesses a strong understanding of construction industry goals and objectives Understands and translates technical information into terminology which corresponds to the end-user Working technical knowledge of application development Working technical knowledge of cloud application delivery methods such as SaaS PaaS and IaaS Effectively deals with all internal customers and external business contacts while conveying a positiveservice-oriented attitude Possesses active listening and effective communication skills with openness to diverse input and feedback Strong written and verbal communication and customer service skills Ability to work effectively across cross-functional areas of the business Ability to effectively prioritize and execute tasks Ability to always maintain discretion and confidentiality Proficiency in Viewpoint Spectrum Autodesk Microsoft 365 Office SuiteRESPONSIBILITIES Creates and maintains systems as well as end user documentation Monitors compliance with system standards and report variations Performs testing of system upgrades and patches Evaluates installs configures and deploys new applications systems software products and/orenhancements to existing applications throughout the enterprise Collaborates with analysts engineers specialists software vendors and power users in the testing of newsoftware programs and applications to ensure full adoption of features and process efficiencies Collaborates with application users to create functional specification documents for fulfilling gaps Works with other teams as required to make recommendations on efficient use of application features andcapability to enhance workflow efficiencies Provides orientation and training to end users for all modified and new systems Coordinates product roadmaps across application platforms Develops implementation and support plans Produces documentation for system administration configuration and maintenance Provides application support by troubleshooting and resolving system issues for assigned applicationsworking directly with end users as needed Resolves system functionality issues receive and work escalation from lower support tiers and escalateinternally and with vendors as necessary Monitors system for data integrity issues while working with system engineers data engineers or vendors toresolve Monitors and report system usage and performance Interprets a customers description of a problem and determine possible solutionsWORKING CONDITIONS Must be able to work scheduled hours as well as additional hours if needed on short notice Must be able to remain calm in times of heightened emotional situations Must work well with others as a member of a team to complete tasksPHYSICAL REQUIREMENTS Must be able to wear personnel protective equipment (i.e. hard hat safety glasses gloves high visibilityvest safety harness etc.) when required Repetitive use of arms hands and fingers Possess good vision/hearing (normal or corrected) Ability to work while sitting or standing for long periods Must be able to lift up to 20 pounds at timesEDUCATION Bachelors degree or four or more years of related experience or an equivalent combination of educationand professional experience preferredEXPERIENCE Four or more years experience supporting application software and/or hardware solutions systems orproducts in the Architecture Engineering and Construction (AEC) space preferred Proven experience with Information Technology Infrastructure Library (ITIL) methodologies