Business Systems Analyst Consultant- Process Improvement

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Business Systems Analyst Consultant within PNCs Technology organization you will be based in Pittsburgh PA.

We are seeking a detail-oriented Business Systems Analyst (BSA) Consultant to support process improvements risk management initiatives and SDLC governance. This role will partner closely with cross-functional teams to capture requirements document processes and build strong operational frameworks that support business and technology alignment.

Key Responsibilities:

Manage and track key performance metrics to support business and technology initiatives
Support and help maintain risk management programs including control identification and documentation
Assist in defining and improving business and system processes across the organization
Take detailed organized notes during meetings and translate them into actionable documentation
Map controls and processes to ensure compliance and operational effectiveness
Contribute to the management and governance of the full Software Development Lifecycle (SDLC)
Develop and maintain clear policies and procedures
Collaborate with cross-functional teams to gather requirements and support project execution
Continuously learn from team members and evolve into a reliable resource within the team

Key Skills & Qualifications:

Experience in Business Analysis (BA) including requirements gathering and documentation
Strong note-taking and documentation skills with high attention to detail
Familiarity with Agile methodologies (Scrum Kanban etc.)
Ability to analyze processes and identify improvement opportunities
Strong communication and stakeholder collaboration skills
Self-starter with a willingness to learn and grow within the role
Experience with process improvement methodologies (Lean Six Sigma)
Exposure to risk management frameworks or controls mapping
Understanding of SDLC concepts and best practices

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Provides solutions for IT and business management on applying technology to business opportunities planning and implementation of cross-functional applications.
• Participates in identifying evaluating and configuring systems that are cost effective and meet business requirements .
• Monitors client experiences and feedback on the use of business applications; Enhanced system productivity as needed .
• Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results .
• Analyzes defines and documents clients requirements and revises existing systems logic challenges as necessary .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Application Development Business Management Customer Solutions Design Group Problem Solving IT Governance Process Improvements Process Management Release Management Release Notes Risk Management Software Solutions User Experience (UX) Design

Business Assessment Business Process Modeling IT Environment IT Project Management Requirements Analysis Technical Writing/Documentation Workflow Analysis

Roles at this level typically require a university / college degree with 3 years of relevant / direct industry experience. Certifications are often lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

CBAP (Certified Business Analysis Professional) certification preferred.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.