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Business Support Specialist
Job Location:
Job Location:
Kansas City, MO - USA
Hourly Salary:
$ 16 - 33
Hourly Salary:
Posted:
2 August 2026 (14 days ago)
Posted:
Application Deadline:
30 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare with leading businesses and products in diagnostics medical devices nutritionals and branded generic medicines. Our 115000 colleagues serve people in more than 160 countries.
At Abbott you can do work that matters grow learn care for yourself and your family be your true self and live a full life. Youll also have access to:
Toxicology helps employers transportation providers and government agencies manage workplace drug and alcohol testing programs through industry-leading technology network services and program expertise.
JOB DESCRIPTION:
Working at Abbott
At Abbott you can do work that matters grow learn care for yourself and your family be your true self and live a full life. Youll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity working mothers female executives and scientists.
The Opportunity
We have an opportunity for the role of Business Support Specialist within our Toxicology division based out of Kansas City MO or Richmond VA and this is an onsite role.
Toxicology helps employers transportation providers and government agencies manage workplace drug and alcohol testing programs through industry-leading technology network services and program expertise.
As the Business Support Specialist youll have the chance to coordinate emergency post-accident random and onsite drug and alcohol testing requests for key employer accounts. Youll serve as a central point of contact to ensure timely scheduling issue resolution and successful completion of testing services.
What Youll Work On
- Coordinate emergency and time-sensitive drug and alcohol testing requests ensuring timely scheduling and service delivery for employer clients.
- Serve as a primary point of contact for key accounts providing responsive support and resolution throughout the testing process.
- Identify schedule and communicate with collection providers to support routine random post-accident and onsite collection events.
- Document case activity accurately in scheduling and contact center systems while managing inbound customer requests and follow-up activities.
- Partner with employers collectors and internal teams to address service issues and maintain continuity of testing operations.
- Coordinate with warehouse and logistics teams to ensure collection providers have the supplies needed to complete scheduled events.
- Support invoice and payment processes by working with collection providers and accounting teams to resolve discrepancies and inquiries.
- Monitor active cases escalate concerns when appropriate and help ensure testing events are completed accurately and on time.
- Negotiate collection event pricing as needed while balancing service quality and operational requirements.
Required Qualifications
- Bachelors degree OR 2 years of experience in customer service call center operations business support healthcare support logistics coordination or a related field.
- Experience coordinating schedules requests cases or services involving multiple stakeholders.
- Experience maintaining accurate documentation while managing concurrent customer inquiries.
- Proficiency with Microsoft Office applications including Outlook Word and Excel.
Preferred Qualifications
- Experience supporting customers in a contact center environment using Five9 or a similar customer engagement platform.
- Experience in drug screening occupational health toxicology services healthcare operations or another regulated environment.
- Knowledge of Federal DOT drug and alcohol testing regulations.
- Experience coordinating logistics field service providers or emergency response activities.
- Understanding of pricing invoicing or operational profitability concepts.
- Experience supporting employer accounts or client-facing operations requiring timely issue resolution.
Learn more about our health and wellness benefits which provide the security to help you and your family live full lives: your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.
Connect with us at on LinkedIn at and on Facebook at
The base pay for this position is
$16.85 $33.75/hourIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
TOX ARDx Toxicology
LOCATION:
United States > Kansas City : 8140 Ward Parkway
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: EEO is the Law link - Espanol: Experience:
IC
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
