Business Support Specialist II

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare with leading businesses and products in diagnostics medical devices nutritionals and branded generic medicines. Our 115000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader creating breakthrough science to improve peoples health. Were always looking towards the future anticipating changes in medical science and technology.

Working at Abbott

At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life. Youll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.

The Opportunity

• This is not a remote opportunity

• Qualified candidates must currently live in the Kansas City area.

Contract clinics within network The Business Support Specialist ensures an accurate high performing provider network aligned to geographical and client needs. This role independently assesses clinic potential and makes qualification determinations within the parameters responsibilities and authority assigned to the role and drives a sales ready pipeline that accelerates network growtheven when there is no existing clinic client business. Specialist III leads cross functional alignment on qualification standards and workflows improves quality processes quality and delivers insights that shape network strategy and Sales execution.

What Youll Work On

Strategic Ownership & Decision Making

• Independently evaluate clinic potential (services capacity coverage readiness risk pricing) and make recommendations to leadership and Sales Team on Sales readiness within defined policy and financial thresholds.

• Make decisions on qualifications and activation/deactivation within the authority assigned to the role.

• Identify coverage gaps and market opportunities; proactively source and qualify clinics to support expansion and client demand.

Outreach & Provider Qualification

• Conduct structured outbound outreach (phone/email) to confirm:

  • Current services (onsite after hours brick and mortar vs. mobile/onsite only).

  • Capacity coverage areas service hours and SLAs.

  • Readiness and interest in contracting with/without existing clinic client business.

• Educate clinics on the value proposition onboarding expectations and basic implementation steps.

• Apply standardized and continuously improved qualification criteria to determine next steps (contracting or Sales handoff for full install).

Network Accuracy & Optimization

• Manage the integrity of the qualification dataset including exception handling and escalating anything in question to leadership.

Pipeline Management & Sales Handoff

• Create and manage a clean segmented pipeline of Qualified and Sales Ready clinics.

• Prepare complete handoff packages for Sales including verified contacts services readiness notes opportunity context decision makers objections timing and any scheduled or required follow-ups.

• Monitor conversion from qualified to closed won (install) and implement improvements to increase yield.

Data Integrity Reporting & Insights

• Maintain accurate records of call outcomes service flags qualification rationales and next actions.

• Produce weekly reports (contacts made clinics verified disqualified Sales handoffs cancellations recommended conversion and cycle times).

• Work in tandem with leadership to produce a monthly recap.

• Analytical capability to interpret trends and make data backed recommendations.

Cross-Functional Collaboration

• Align with manager on qualification criteria and cancellation thresholds

• Coordinate with the Manila team on call lists scripts QA and throughput goals.

• Escalate complex provider scenarios (contract terms compliance risks) to the appropriate team/leader.

Process & Systems Improvement

• Identify process gaps across outreach validation and handoff workflows; recommend improvements that increase accuracy speed and throughput.

• Partner with Network Operations Product/Salesforce administrators to enhance tooling automation and dashboards; define requirements and test changes prior to rollout.

• Pilot and scale new scripts cadences and scoring models that improve clinic engagement and qualification precision.

External Relationship Ownership

• Act as the secondary point of contact for high priority or complex clinics coordinating resolution paths and securing Sales readiness.

Required Qualifications

• Strong phone presence and professional written communication.

• Proven ability to qualify prospects using structured and documented criteria.

• Excellent organization follow-through and attention to detail.

• Proficiency with Microsoft 365 (Outlook Excel Teams Word) and Salesforce (lists tasks opportunity objects reporting).

• Data integrity mindset; comfortable managing lists validation rules and pipeline stages.

• Ability to lead cross functional work and manage multiple priorities in a fast-paced environment.

• Analytical capability to interpret trends and make data backed recommendations.

Preferred Qualifications

• 35 years in provider outreach network development sales development or healthcare operations (or equivalent combination of experience).

• Experience with clinic/provider networks scheduling/coverage models or healthcare contracting.

• Familiarity with call scripting objection handling and SOP development.

Learn more about our health and wellness benefits which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.

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The base pay for this position is

$50700.00 $101300.00

In specific locations the pay range may vary from the range posted.

Procurement Support

TOX ARDx Toxicology

United States > Kansas City : 8140 Ward Parkway

Standard

No

Not Applicable

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: EEO is the Law link - Espanol: Experience:

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