Business Support Specialist Cust Ops
Job Location:
Newark, DE - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Requisition: 83992
PSEG Company: Public Service Electric & Gas Co.
Salary Range: $ 79400 - $ 125600
Work Location Category: Hybrid
Were one of the countrys largest energy companies with a vision of powering a future where people use energy more efficiently and its safer and delivered more reliably than ever.Were also deeply connected to the communities we serve with more than 13000 employees working together to support our customers and make a difference every day.
Here youll have the stability and exciting opportunities that come with being a Fortune 500 company along with a supportive friendly work environment where your contributions are valued.
We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories:
Onsite: Employees work onsite daily.
Hybrid: A blend of remote and onsite work with at least three onsite days per week required.
As an employee if you are regularly scheduled to work 20 or more hours per week you will have access to a wide range of comprehensive benefits from day one designed to support your total well-being: medical dental vision parental leave and family leave programs behavioral health programs 401(k) with company match life insurance tuition reimbursement and generous paid time off.
More than 13000 people already call PSEG their work home taking pride in providing safe reliable service to millions of customers. If youre looking for a place where you can build a meaningful career and help power and support our communities wed love to welcome you to the team.
PSEG is not offering visa sponsorship for this position.
At this time only current PSEG employees are being considered.
Customer Care Billing Operations is responsible for maintaining customer accounts and ensuring accurate and timely billing of PSE&Gs utility customers. The Billing Analyst team provides support to Billing Operations including all of Billing Operations sub-processes by forecasting workloads tracking daily systems status and employee performance metrics driving efficiency through process improvements compiling data analytics supporting cross-functional initiatives and assisting with IT Projects. The work is varied and fast-paced and interfaces across the Customer Care organization. The position at times requires travel between multiple company locations (Bordentown Springfield and Edison NJ) and the successful candidate must be flexible with their work schedule.
Analytics & Reporting
- Responsible for providing analytical support to business operations. This includes preparing and maintaining daily month-end quarter-end and year-end operational and benchmarking reports. Reviewing verifying and maintaining existing reports to prevent data inconsistencies and irregularities. Supporting development of new reports and dashboards to facilitate Billing Operations with achieving key performance metrics. Analyzing and interpreting data. Presenting concise and understandable analytics to stakeholders. Identifying opportunities to automate and enhance existing processes utilizing leadership skills and a strong understanding of the business strategies. Monitoring and maintaining SAP Business Workflow. Analyzing problems and developing solutions to client/customer concerns. Communicating with affected users to ensure knowledge transfer and compliance. Maintaining documentation of standard operating procedures and process documentation. Cross training and mentoring peers. Gaining an understanding of process measures and benchmarking. Monitoring and maintaining EDI Billing and Interdepartmental accounts.
SOX & Business Controls
- Maintaining and applying a working knowledge of PSEG Standards for Business Controls and meeting managements expectations for effective internal business controls. Understanding and performing routine Sarbanes Oxley controls. Cooperating with internal and external auditing. Performing reconciliation and reporting tasks affiliated with business controls.
Projects Process Improvements Initiatives
- Supporting the development recommendation and implementation of new procedures and process improvements. Supporting strategic initiatives and participating on cross-functional teams and process improvement initiatives. Collaborating to resolve issues provide timely solutions and develop or modify work process flows to achieve goals. Soliciting feedback from users to determine the effectiveness of implemented solutions and taking corrective action as required. Understanding technical business requirements conducting user acceptance testing and documenting test results for SAP system changes ensuring functional requirements are met. Supporting development of communication plans and operational deployment of system and process changes.
- Bachelors degree and at least 3 years relevant business/analytics work lieu of a degree high school diploma and 7 years relevant business/analytics work experience.
- Knowledge of the metertocash process.
Familiarity with the gas and electric utility industry regulatory environment. - Strong organizational interpersonal leadership and communication skills with ability to build and maintain effective partnerships within and across organizations.
- Strong analytical skills with attention-to-detail and accuracy the ability to accumulate organize analyze and interpret data accurately.
- Experience with SAP CCS.
- Experience with technical project requirements user stories conducting user acceptance testing and documenting test results.
- Excellent written communication experience with summary data reporting process documentation and end user training guides.
- Intermediate to advanced experience in Microsoft Word Access Excel PowerPoint Outlook and SharePoint.
- Experience with creating data mapping and process workflow diagrams.
- Experience in data visualization techniques.
- Experience with databases and data analytic programs such as Microsoft SQL Access Visual Basic and Excel.
- Compliance with the Department of Energys regulation 10 CFR 810 is required.
Desired - SQL query skills and understanding of relational database principles.
- Experience in designing SQL queries views and stored procedures to extract data from multiple sources and perform relevant analysis.
- Proficient with SAP Microsoft Teams Power BI and M365.
- Functional understanding of various SAP ISU modules device management Billing and Invoicing FICA CCS Master Data EDM EMMA BPEM OLE and Winshuttle Scripting.
Some positions at PSEG require access to information covered by the Department of Energys regulation 10 CFR 810 (Part 810). If applicable the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen national or permanent resident of a Generally Authorized destination on theattached list not also a citizen national permanent resident of any country not listed; OR (4) a Protected Individual under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).
As an employee of PSEG you should be aware that during emergency restoration efforts you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles PSEGs drug and alcohol testing program includes pre-employment testing testing for cause and post-incident/accident testing.
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT PHMSA or NRC regulations) are subject to random drug and alcohol testing inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.
If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI you will be treated as a new hire. Please note that as a new hire to PSEG your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly for PSEG employees who accept job opportunities with PSEGLI your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.
PSEG is an equal opportunity employer dedicated to a policy of non-discrimination in employment including the hiring process based on any legally protected characteristic. Legally protected characteristics include race color religion national origin sex age marital status sexual orientation disability or veteran status or any other characteristic protected by federal state or local law in locations where PSEG employs individuals.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position please call or email
If you need to request a reasonable accommodation to perform the essential functions of the job email Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
ADDITIONAL EEO INFORMATION (Click link below)
Know your Rights: Workplace Discrimination is Illegal
Required Experience:
IC
About Company
Public Service Enterprise Group Inc. (PSEG) is a diversified energy company headquartered in Newark, N.J. Established in 1903, the company has long had a key role in fueling New Jersey's economy and supporting the state's quality of life. Public Service Electric and Gas Co. (PSE&G) i ... View more
