Business Supervisor

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities experience our rewarding culture and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill passion. If you have the qualities and drive to lead yourself or teams there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position manages the daily operational business requirements of the center including safety processes service elements and Key Performance Indicators (KPIs). This position manages Labor cases and Human Resources (Workday) updates. This position manages various On Road activities as well as coordinates end of day service provider routine. This position covers On Road Package Dispatch and manager responsibilities as needed. This position trains coaches and supervises others.

RESPONSIBILITIES
Performs key performance indicator analysis for high gain employees
Provides performance recap for managers results and expectations daily
Oversees part-time center supervisors and ensures daily tasks and training are completed
Reviews and updates the customer experience dashboard onboards new customers
Performs general dispatch planning and adjustments with a daily review of the RTWs
Manages on road dispatch and communicates service provider load adjustments to the others
Coordinates vehicle lineup with various groups including dispatch and wash
Prepares discipline grievances and service provider concerns
Monitors the GSHRMIS dashboard and all safety compliance components
Covers Business Manager responsibilities when necessary

QUALIFICATIONS
Requirements:
Excellent communication skills
Proficiency with Microsoft Office Suite (Word Excel PowerPoint) and a working knowledge of UPS Software and Systems including Time and Labor DCS ODSe GTS Workday
On Road experience and PDS Skills including knowledge of DPS DMS and Dispatch Principles
Department of Transportation (DOT) Medical Card

Prior Supervisor experience is required.

Preferences:
Knowledge of Preload operations
Familiar with processes in the following groups: HR Labor Automotive IE BaSE

Other Criteria:

Job Grade: 20F

Must be currently located in the same geographic location as the job or willing to relocate yourself - Required

Shift: 12pm - 10pm Tuesday - Saturday

Last day to apply is June/22/2026 End of day

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination harassment and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S. an alien lawfully admitted for permanent residence or an alien authorized to work in the U.S. for this employer.

Pay Range:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $93360.00/year to $134820.00/year. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge skills and education/training and a candidates work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance. The company offers the following benefits for this position subject to applicable eligibility requirements. Medical/prescription drug coverage Dental coverage Vision coverage Flexible Spending Account Health Savings Account Dependent Care Flexible Spending Account Basic and Supplemental Life Insurance & Accidental Death and Dismemberment Disability Income Protection Plan Employee Assistance Program 401(k) retirement program Vacation Paid Holidays and Personal time Paid Sick and Family and Medical Leave time as required by law and Discounted Employee Stock Purchase Program.