Business Strategy CRM & Business Strategy Analyst

Baltimore RavensCRM & Business Strategy AnalystDept: Business Strategy & AnalyticsPosition Reports to: Senior Manager Data Science & AnalyticsPosition Summary: The Business Strategy & Analytics team utilizes data to inform and empower the organization to make more structured decisions to benefit our fans and community. We do this by translating data into insights and making continuous efforts to optimize our Business Analyst CRM will work within the Business Strategy & Analytics (BSA) department and partner closely with Ticketing Sponsorship Suites Marketing IT Legal and Finance departments. This role will leverage data analysis and the Salesforce platform to maximize CRM functionality and provide insights through data. The Business Analyst CRM will manage/build customer relationships evaluate/pursue revenue opportunities and ensure customer data is properly capture/ Business Analyst CRM must be a self-starter with strong interpersonal skills and will be required to work on-site at the Under Armour Performance Center (Owings Mills MD).Essential Job Duties & ResponsibilitiesPossess a strong understanding of Salesforce products processes and best practices to serve as the subject matter expert for all things with multiple departments to develop solutions to meet business data visualizations and develop critical business reports/ a deep understanding of business processes data and the ability to connect technology solutions to business ability to interpret data and transform it into actionable highly-productive end user experience by designing and implementing customized end user interface and building and delivering workshop and training the Salesforce security model including roles profiles sharing rules and permission the day-to-day configuration support maintenance and improvement of Salesforce including the creation of custom objects and tools such as Flow Mulesoft and other platforms to build automations within new Salesforce products/features and partner with stakeholders to implement and deploy to Education and/or ExperienceBachelors degree in a related field3 years of experience supporting Salesforce development configuration implementation or analytical in Microsoft in SQL Python R or similar language use of Tableau PowerBI or other visualization platforms of Databricks Snowflake or other analytic platforms Abilities and/or SkillsAdept at managing multiple priorities simultaneously in a fast-paced environmentAbility to occasionally work extended hours including nights weekends and holidays as first positive people-oriented and energetic a deep understanding of Salesforce products processes and best written verbal and visual communication Process:To be considered for this role applicants must:Upload and submit a resume AND cover the required additional screening questions as part of the who do not include all required information will be removed from moving forward will receive an email to complete a video interview. Please follow the instructions in the email within 3 days of receiving it to complete your screening interview in order to continue to be considered for you are selected for an interview we will contact you. No follow-up phone calls or emails inquiring about the position will be OF THESE STEPS MUST BE COMPLETED IN ORDER TO BE CONSIDERED. ANY APPLICATIONS MISSING ANY OF THE ABOVE INFORMATION WILL CONSIDERED INCOMPLETE AND WILL THEREFORE NOT BE and Benefits:Range: $Company-paid health insurance including health and vision. Dental insurance also provided with minimal employee contributionCompetitive 401(K)Paid time off to include 20 vacation days and 5 personal/sick daysPlease note: Due to the volume of applications received by the Baltimore Ravens we are unable to provide updates on the status of your application. You will be notified if you are selected to advance in the an equal opportunity employer we consider candidates from all backgrounds and identities. We encourage individuals from all ethnicities sexual orientations gender identities socio economic status as well as military veterans and individuals with disabilities to apply.