Business Services Analyst
Job Location:
Orange County, NC - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- CAREER DESCRIPTION
- BUSINESS SERVICES ANALYSTSALARY INFORMATIONSalary may be negotiable within the range listed above based on position requirements and successful candidates qualifications subject to appropriate authorization.OPEN TO THE PUBLICThis recruitment is open to the public and is being held to establish an eligible list to fill current and future Business Services Analyst vacancies within OC Public Works and/or other County of Orange agencies. This recruitment may also be used to fill positions in similar and/or lower classifications.DEADLINE TO APPLY
Qualified applicants are encouraged to apply immediately as the recruitment will close onThursday July 16 2026 at 11:59 PM (PT)
OC PUBLIC WORKS
OCPW is a unique County department comprised of ten (10) service areas: Administrative Services Agricultural Commissioner/Sealer of Weights & Measures; OC Construction; OC Development Services; OC Environmental Resources; OC Facilities Design & Construction and CUF; OC Facilities Maintenance & OC Fleet Services; OC Infrastructure Programs; OC Operations & Maintenance.
For more information on OC Public Worksclick here.
For more information on the County of Orangeclick here.
THE OPPORTUNITY
OC Public Works is seeking an operations-focused analytically strong Business Services Analystto support business-unit performance data-informed decision-making process improvement and departmental modernization. The role partners with managers staff administrative teams finance procurement and leadership to understand operations diagnose barriers analyze data and support the implementation of practical improvements. The incumbent reviews finances staffing levels workload drivers technology and software integration service needs compliance risks and operational trends. Serving as a bridge between business operations leadership vendors and support teams the analyst helps define problems clearly create actionable recommendations and advance solutions that strengthen accountability increase efficiency and improve service delivery.Duties may include but are not limited to:
- Conducting operational assessments that examine staffing workload procedures systems finances and compliance requirements
- Reviewing workload and resource needs using data productivity trends demand drivers backlogs and service expectations
- Producing business-unit evaluations staffing studies operational assessments business cases and management reports
- Examining workflows data flows approvals and handoffs to pinpoint inefficiencies and improvement opportunities
- Developing dashboards recurring reports workload models staffing models and other decision-support tools
- Supporting financial understanding involving budgets revenues expenditures reimbursements cost recovery and staffing costs
- Converting operational needs into technology requirements and assist with solution design testing documentation training and rollout
- Leading discussions with stakeholders communicate findings and monitor implementation progress and deliverables
DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
The ideal candidate will possess three (3) years of experience in business analysis operations public administration process improvement financial analysis data analytics business intelligence technical project coordination or a closely related field. The role requires strong analytical skills clear communication with technical and non-technical audiences and the ability to support sustainable operational improvements. Hands-on experience with business technology tools is highly desirable including reporting platforms workflow automation tools Microsoft 365 Power BI Power Automate Power Apps SQL-based data sources document platforms enterprise systems or comparable tools.
In addition to the minimum qualifications the ideal candidates shall possess knowledge and experience in the following core competencies:Business Operations & Organizational Analysis
- Ability to assess business-unit functions including staffing workload service levels procedures and operational risks
- Skill in identifying root causes of performance issues and recommending process staffing financial or policy solutions
- Capacity to support resource planning performance management workload analysis and service delivery improvements
- Experience in conducting assessments that integrate qualitative and quantitative data
- Ability to collaborate with managers staff vendors and leadership to gather insights and shape recommendations
- Proficiency in developing practical operationally aligned solutions that address organizational needs
KPI Development Performance Management & Data Quality
- Ability to develop Key Performance Indicators (KPIs) and performance measures tied to workload productivity service levels compliance and outcomes
- Skill in distinguishing among metric types to ensure alignment with department goals
- Experience in building performance-tracking frameworks that support ongoing analysis
- Ability to evaluate data quality availability and consistency to strengthen reporting
- Proficiency in creating dashboards scorecards and reporting tools that enhance oversight
- Capacity to convert operational questions into measurable indicators that guide improvement
Financial & Budgetary Analysis
- Ability to analyze budgets revenues expenditures contracts fees and staffing costs
- Skill in linking financial trends to impacts on service levels backlog compliance and operational risk
- Experience in preparing staffing requests workload studies resource proposals and financial summaries
- Capacity to navigate County budget processes funding structures and cost-tracking practices
- Ability to identify opportunities for cost recovery operational efficiencies or revenue improvement
- Skill in communicating financial insights to executive and non-financial stakeholders
Software Development & Technology Delivery Awareness
- Ability to translate operational needs into functional and technical requirements
- Experience in participating in requirements gathering user stories testing plans UAT and post-launch review
- Capacity to ensure technology solutions support business workflows and service objectives
- Skill in determining whether issues require configuration automation reporting or process redesign
- Ability to communicate effectively with IT teams vendors cybersecurity and technical partners
- Experience contributing to solution design discussions and supporting the delivery lifecycle
Process Improvement & Solution Delivery
- Ability to map current and future workflows and identify process gaps or inefficiencies
- Skill in applying continuous improvement methods to streamline work and improve consistency
- Experience assisting with implementation planning documentation preparation and deliverable tracking
- Capacity to support training change management and post-implementation evaluation
- Proficiency in preparing SOPs process maps decision logs and other documentation
- Ability to develop recommendations that are practical actionable and sustainable
Technology Enablement
- Proficiency in using Microsoft 365 workflow automation tools business intelligence platforms and enterprise systems
- Ability to convert operational needs into dashboard reporting workflow integration or configuration requirements
- Skill in applying knowledge of data structures automation logic system configuration or APIs to support technical solutions
- Capacity to evaluate data quality and system workflows to identify optimization opportunities
- Ability to coordinate with OCIT cybersecurity vendors procurement and business teams to support compliant sustainable solutions
MINIMUM QUALIFICATIONS
Click here to view the minimum qualifications forBusiness Services Analyst.
Education and ExperienceA Bachelors degree in Accounting Finance Human Resources Business Computer Science Information Systems Software Engineering Data Science Business Public Administration or a related fieldmay substitute for one (1) yearof the required experience.
A Masters degree in one of the qualifying fields above may substitute for two (2) years of the required experience.
RECRUITMENT PROCESS
Human Resource Services (HRS) screens all application materials for minimum and/or desirable qualifications. After screening applicants who meet the minimum and/or desirable qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.
Structured Oral Interview SOI (Weighted 100%)
Candidates will be interviewed and rated by a panel of job knowledge experts. Each candidates rating will be based on responses to a series of structured questions designed to elicit the candidates qualifications for the job.
Based on the Departments needs the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures.
Eligible List
Once the assessment has been completed HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please clickhere to review the policy. - ADDITIONAL INFORMATION
EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the site. Please check your email folders including spam/junk folders and/or accept emails ending with and . If your email address should change please update your profile at.
FREQUENTLY ASKED QUESTIONS
Clickhere for additional Frequently Asked Questions.
- EEO INFORMATION
- Orange County as an equal employment opportunity employer encourages applicants from diverse backgrounds to apply.
Required Experience:
IC
