Business Service Consultant

The Business Services Consultant helps collision repair customers improve operational and financial performance through practical consulting assessments training and ongoing support. Drawing on extensive hands-on collision repair operating experience and current industry knowledge this role identifies customer needs and translates them into practical recommendations that strengthen performance improve execution and support long-term customer success. This position works closely with Sales Leadership Sales Excellence Marketing and other internal partners. The Business Services Consultant serves as a collision industry resource supporting the sales field efforts in customer retention winning new business and demonstrating the broader value of Sherwin-Williams solutions and services.

Required Qualifications

• Bachelors degree and/or equivalent combination of combined collision industry experience and automotive refinish professional experience. Equivalent experience may be considered in place of a degree with three years of relevant experience counted for each year of college education not completed.
• Minimum 5 years of hands-on experience in collision center operations with demonstrated knowledge of modern shop workflows estimating repair planning KPI management financial performance drivers customer business priorities and emerging technologies in the collision repair industry.
• Minimum 5 years of experience in business development sales consulting customer consulting operations or a related field-based commercial role within the automotive refinish coatings or collision repair industry.
• Proven public-speaking and classroom-facilitation experience with the ability to confidently deliver full-day classes workshops webinars and executive-level presentations to both internal and external audiences.
• Ability to independently research develop update and deliver training programs that reflect current collision-repair practices emerging industry trends customer needs and business priorities.
• Experience supporting sales growth customer retention customer value delivery and business improvement initiatives.
• Strong organizational skills with the ability to manage multiple customer engagements program priorities travel commitments and timelines.
• Strong written verbal presentation facilitation and coaching skills with the ability to engage customers field teams large audiences and leadership stakeholders.
• Ability to analyze operational and financial information identify performance gaps and translate findings into practical recommendations and action plans.
• Proficiency with Microsoft Office including PowerPoint Excel Teams Outlook and related business tools.

Preferred Qualifications

• Degree in Business Sales Marketing Operations or related fields.
• Collision repair leadership role responsible for all aspects of the shop operations and performance.
• Experience working for an Independent or Dealership MSO in a leadership position.
• Experience developing educational content training materials tools or resources for the collision repair industry.
• Experience applying structured consulting coaching or training methods to improve collision center performance.
• Experience with Direct Repair Program relationships insurer requirements estimate quality billable labor and materials capture and operational performance reviews.
• Experience supporting or managing OEM certification programs certification requirements and performance standards.
• Knowledge and understanding of industry certifications such as I-CAR ASE OEM certifications Lean/Six Sigma coaching consulting training and/or leadership certifications.
• Experience using collision industry software solutions including CCC ONE CCC Workflow or other body shop management systems.
• Experience with QuickBooks BusinessWorks or similar accounting/bookkeeping systems is a plus.

Travel Requirements

• Frequent travel required up to 75% based on business need to support customer engagements training programs consulting assignments and business initiatives.