Business Relationship Support Specialist

About this role:

Wells Fargo is seeking a Business Relationship Support Specialist as part of the Commercial Bank. Learn more about the career areas and business divisions at

In this role you will:

• Be accountable for a complex portfolio of customers
• Share leadership role with managers to oversee a portfolio of accounts
• Identify opportunity for process improvements within the portfolio
• Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
• Verify compliance and report identified issues for resolution
• Make decisions on complex customer issues
• Partner with managers to resolve issues and provides status updates on implementations
• Develop expertise in the policies procedures and compliance requirements
• Handle complex customer issues which include escalation and resolution
• Lead team and serve as a subject matter expert for the department
• Collaborate and consult with peers colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function policies procedures and compliance requirements

Required Qualifications:

• 2 years of Business Relationship Support experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education

Desired Qualifications:

• Knowledge and understanding of middle market commercial banking
• Customer service focus with the ability to listen to customer needs and recommend solutions
• Knowledge and understanding of Anti Money Laundering (AML) and Bank Secrecy Act (BSA)
• Ability to work effectively as well as independently in a team environment
• Ability to identify cross-sell opportunities and participate in moderately complex customer transactions
• Treasury experience
• Ability to manage client relationships
• Excellent verbal written and interpersonal communication skills
• Intermediate Microsoft Office (Word Excel and Outlook) skills
• Strong attention to detail and accuracy skills
• Strong organizational multi-tasking and prioritizing skills
• Face-to-face customer service experience
• Knowledge and understanding of business banking compliance controls risk management and loss prevention
• Experience partnering/collaborating with Commercial Banking Group and/or a Wholesale group
• Extensive knowledge and understanding of Commercial or specialty group servicing operations
• Knowledge of various systems used to support Commercial Banking clients including Hogan WCIS Cornerstone TM Legal Wizard WCAO Relationship View Service View SVP & WICE

Job Expectations:

• This position is not eligible for Visa sponsorship

• This position offers a hybrid work schedule

• Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process

• May be considered for a discretionary bonus Restricted Share Rights or other long-term incentive awards

#commercialbanking

Location:

• 2500 Westchester Avenue- Purchase New York 10577

Required location listed above. Relocation assistance is not available for this position.

Pay Range:

PurchaseNew York Pay Range: $72000 - $109000 USD annual (this range may not be applicable to other locations)

Pay Range

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.