Business Process & Ops Data Leader

No Relocation Assistance Offered
Job Number#173129 - Overland Park Kansas United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care Personal Care Home Care Skin Care and Pet Nutrition. Our products are trusted in more households than any other brand in the world making us a household name!

Join Colgate-Palmolive a caring innovative growth company reimagining a healthier future for people their pets and our planet. Guided by our core valuesCaring Inclusive and Courageouswe foster a culture that inspires our people to achieve common goals. Together lets build a brighter healthier future for all.

Work visa sponsorship is not available for this position. Accordingly all applicants must be currently authorized to work in the U.S. on a full-time basis and must not require the Companys sponsorship to continue to work legally in the United States.

At Hills we have a purpose to transform the lives of millions of pet families through pioneering innovation science-led nutrition and the best and brightest people. If youre interested in work that matters fueled by passion for pets we invite you to apply.

Founded more than 75 years ago with an unwavering commitment to pet nutrition Hills mission is to help enrich and lengthen the special relationships between people and their pets. Our decades of science and research guide us in creating nutrition thats a step ahead so pets and pet parents can enjoy every day together. As the US #1 Veterinarian recommended pet food brand knowledge is our first ingredient with 220 veterinarians PhD nutritionists and food scientists working to develop breakthrough innovations in pet health.

The Business Process & Operations Data Lead leads a team that manages the data workforce management and business process testing for the Customer Experience Engagement Center. This includes accurate data collection processing automation and analysis with root causes in the Customer Experience Engagement Center. This position will be the expert in finding data solutions and have the business mindset to convert insights into continuous improvement opportunities for the CXEC and business stakeholders. The Team Leader develops clear KPIs in current and emerging workstreams models optimizing strategies across the business. This position sets targets for the team and leads the development and management of dashboards reporting and data sets. This position is the Subject Matter Expert for business testing of related SAP and digital products to include our online ordering portals.

Responsibilities:

• Collaborate with cross-functional teams including all call center departments digital product teams regulatory/quality IT and marketing to develop data insights and trend reporting that solves customer pain points pushing forward customer experience initiatives and creates operational efficiencies.

• Lead key data metrics development for optimal operational efficiencies modeling optimal staffing strategies setting metrics and reporting for AI tool and chatbot performance report and evolve new and existing key metrics appropriately. Proactively champion product improvements based on timely data insights.

• Analyze customer data and identify patterns trends and insights to develop AI models and algorithms that improve customer service and support operations. Seek opportunities for continued efficiencies and automation of reporting. Coordinate with US Digital and Global team for streamline data management.

• Manage and update data visualization dashboards and other reports to include validating data sets powering dashboards creating clear KPIs and targets ensuring strong execution and accountability training users and improving tools based on stakeholder feedback. Ensure all department data streams are accurately flowing into Cloudbased data storage centers with appropriate masked for internal and business partner usage and retention requirements.

• Evolve the CXEC data strategy that incorporates descriptive diagnostic predictive and prescriptive categories. Assists in current / future state department analysis to identify gaps and opportunities for improvement and optimizing business processes.

• Manage a team that supports data analytics workforce management and business process execution including coaching training career planning and performance management to help drive strong execution accountability and prioritization across projects and other business needs

• Lead business testing for SAP and product upgrades and roll-outs of new platforms related to order management and data analysis. Liaise with Product owners for solutions and improvements in customer facing products that CXEC supports. Log IT tickets and coordinate with IT resources. Support operations and identify root cause analysis for operational downtime related to gaps in SAP and other integrated order management platforms.

• Stay abreast of industry trends and customer needs delivering recommendations to department leadership that help identify measurable goals strategies and tactics that push team and department priorities forward.

Required Qualifications:

• Bachelors degree

• 2 years of systems business testing

• 3 years experience in analytics

• Proficiencies in systems such as Microsoft Excel Google Suite SAP CRMCCaaS DOMO SQL and/or related analytical tools.

• 1 years of experience in AI and LLM tools

Preferred qualifications:

• 4 years people management experience

• Experience in SQL and/or Domo

• 2 years business testing in SAP production

• 3 years experience leading call center teams or order managemen

Compensation and Benefits
Salary Range $86000.00 - $121000.00 USD

Pay is determined based on experience qualifications and location. Salaried employees may also be eligible for discretionary bonuses profit-sharing and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package including medical dental vision basic life insurance paid parental leave disability coverage and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employees hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion
Our journey begins with our peopledeveloping strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self is treated with respect and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin ethnicity age disability marital status veteran status (United States positions) or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

For additional Colgate terms and conditions please click here.

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