Business Process Engineer

PeopleTec is currently seeking a Business Process Engineerto support our Huntsville AL location.

PeopleTec is hiring a Business Process Engineer to help define establish document and improve enterprise IT and cybersecurity processes in support of a ServiceNow implementation.

This organization is building many of its formal processes for the first many cases there is no existing documented process no clearly identified process owner and no standardized way of performing the work across the organization.

The Business Process Engineer will work directly with organizational leaders operational personnel technical subject matter experts and process stakeholders to understand how work is currently performed determine how it should be performed going forward document the approved process and translate the process into requirements that developers can implement within ServiceNow.

Responsibilities:

• Identify the appropriate process owners stakeholders and subject matter experts
• Conduct interviews workshops and process discovery sessions
• Understand current practices business rules handoffs approvals exceptions and pain points
• Design and improve processes where formal processes do not currently exist
• Apply ITIL 4 principles and industry best practices where appropriate
• Define roles responsibilities ownership governance and process measures
• Develop process maps process guides SOPs and RACI matrices
• Translate approved processes into user stories acceptance criteria workflow requirements and functional requirements
• Work with Product Owners developers architects and testers during ServiceNow implementation
• Validate that implemented workflows align with the approved business process.
• Process Areas
  • IT Service Management including Incident Problem Change Request Knowledge and Service Level Management
  • IT Operations Management including Event Management Discovery Service Mapping CMDB and operational monitoring
  • IT Asset Management including hardware software inventory assignment lifecycle and disposal
  • Security Operations including security incidents vulnerability response and remediation workflows
  • Integrated Risk Management including risk controls compliance audit findings issues and exceptions

Required Skills/Experience:

• 5 years of experience in business process engineering process analysis IT service management business analysis process improvement or a related field
• Experience defining or improving processes where documentation ownership or standardization was limited or did not exist
• Strong stakeholder engagement interview workshop facilitation and requirements gathering skills
• Experience developing process maps workflows procedures or process documentation
• Experience identifying process gaps and recommending improvements
• Experience translating business processes into user stories acceptance criteria and development requirements
• Strong analytical communication and professional writing skills
• Ability to work independently in an environment with significant ambiguity
• Travel: 20%
• Must be a U.S. Citizen
• An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire (or the able to obtain) and the ability to maintain this level of clearance during their employment.

Education Requirements:

• Bachelors degree in Information Systems Computer Science Business or related field (additionalexperience may substitute).

Desired Skills:

• ITIL 4 Foundation certification or strong working knowledge of ITIL 4
• Experience with ITSM ITOM ITAM Security Operations or Integrated Risk Management
• Experience with ServiceNow or another enterprise workflow platform
• Experience with Visio Lucidchart Miro or similar process mapping tools
• Experience working with Agile development teams
• ServiceNow certifications are beneficial but not required.

People First. Technology Always.

PeopleTec Inc. is an employee-owned small business founded in Huntsville AL that provides exceptional customer support by employing and retaining a highly skilled workforce.

Culture: The name PeopleTec was deliberately chosen to remind us of our core value system - our people. Our companys foundation was built on placing our employees and customers first. With an award-winning atmosphere we have matured into a company that boasts the best and brightest across multiple technical fields.

Career: At PeopleTec we value your long-term goals. Whether its through our continuing-education opportunities our robust training programs or our People First benefits package PeopleTec truly believes that our best investments are our people.

Come Experience It.

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EEO Statement

PeopleTec Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability you may use the following email address and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec Inc.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age genetic information citizenship ancestry marital status protected veteran status disability status or any other status protected by federal state or local law. PeopleTec Inc. participates in E-Verify.