Business Process Consultant (ServiceNow

Job Title: Business Process Consultant (ServiceNow)

Location: Remote within CONUS (Occasional travel to Stafford VA and Washington DC)

Clearance Requirement:

Active Secret Clearance (Top Secret preferred/required for privileged access roles)



JOB DESCRIPTION

Required skills/Level of Experience:

All personnel must possess an active secret or TS at time of award. TS required if this role is privileged access

We are seeking an experienced and client-focused ServiceNow Business Process Consultant to deliver high-quality solutions and advisory services across the ServiceNow platform. This role involves working closely with stakeholders to understand business needs configure applications and ensure the successful implementation of ServiceNow modules such as ITSM ITOM HRSD or CSM.
Key Responsibilities:
Work with clients to understand business requirements and translate them into technical solutions on the ServiceNow platform
Configure and customize ServiceNow applications forms workflows and integrations in accordance with best practices
Provide expert guidance on application design user experience and platform capabilities
Conduct workshops requirement gathering sessions and solution demonstrations
Develop and document user stories functional specifications and test cases
Support application testing deployment and post-go-live troubleshooting
Collaborate with architects developers and project managers to ensure project success
Stay updated on new ServiceNow features and capabilities and proactively suggest improvements
Ensure compliance with governance risk and compliance (GRC) standards and organizational guidelines
Train end-users and create documentation for ongoing support
Required Qualifications:
Bachelors degree in Computer Science Information Systems or a related field
3 years of hands-on experience with the ServiceNow platform
Strong knowledge of one or more ServiceNow modules (ITSM ITOM HRSD CSM etc.)
ServiceNow Certified System Administrator (CSA) required
Excellent problem-solving and analytical skills
Strong interpersonal and communication skills
Ability to manage multiple priorities in a dynamic environment
Experience working in Agile or hybrid project environments
Preferred Qualifications:
Understanding of ITIL framework and service management best practices
Experience in client-facing consulting roles or service delivery organizations