Business Process Automation Manager
Job Location:
Lexington County, SC - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Job Responsibilities
Who we are:
At the South Carolina Department of Revenue (SCDOR) we are funding a better state to live work and play. Offering excellent benefits hybrid work schedules tuition assistance and self-development opportunities we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDORs successby collecting 95% of South Carolinas general fund our team serves with purpose and impacts the success of our community.
Learn more about why you should join our team at are looking for teammates who are:
- Strong leaders who can balance day-to-day operational needs with long-term technology goals
- Collaborative professionals who build positive working relationships across teams vendors and business areas
- Effective communicators who can translate complex technical concepts into clear and actionable information
- Problem-solvers who look for ways to improve processes services and overall efficiency
- Adaptable leaders who can manage multiple priorities support mission-critical systems and lead teams through evolving technology needs
What you will do:
As the BPA Manager you will lead teams that support and maintain several of the agencys core business systems and applications. Youll work closely with technology teams vendors agency leadership and other stakeholders to improve services support day-to-day operations and help guide technology projects and improvements.
Primary job duties include:
- Leading and supporting teams responsible for the administration support and continuous improvement of enterprise application and automation platforms including OnBase Adobe Experience Manager (AEM) and Power BI
Functional Project Manager
- Serving as project manager when required and as a primary client contact for assigned areas of responsibility
- Leading the analysis and design of systems including the oversight and coordination of all areas involved with the implementation of new or enhanced systems
Security
- Overseeing vulnerability scanning activities and ensuring remediation efforts are tracked addressed and communicated appropriately
- Coordinating with stakeholders and the Security Audit and Technology teams on remediation activities risk reduction efforts and compliance-related initiatives
- Serving as a major incident manager when appropriate and supporting timely response and communication related to technology security incidents
- Developing and maintaining processes procedures metrics and reporting related to security operations and enterprise technology support
Stakeholder Support
- Serving as a primary point of contact for stakeholders while overseeing service delivery service quality continuous improvement efforts and customer support processes
- Developing and implementing policies procedures standards and performance measurements related to stakeholder support and service delivery including SLAs KPIs audits scans and user satisfaction metrics
Efficient and Sustainable Operations
- Leading efforts on improving methods and procedures to increase efficiency and agency sustainability
- Preparing system documentation throughout the system life cycle
- Managing the team and ensuring service levels are established and met as approved by stakeholders
- Analyzing statistics and providing metrics to stakeholders and management
Personnel
- Supervising developing and supporting technical staff through performance management coaching training career development and team leadership activities
Production Support
- Overseeing production support activities for assigned systems and technologies that support agency applications and business operations
- Coordinating system installation maintenance upgrades and planning efforts to ensure reliable performance and system availability
- Working with technical teams vendors and stakeholders to support system integrations troubleshoot issues and resolve operational concerns
- Providing and coordinating after-hours support for assigned systems and ensuring staff are cross-trained
- Managing vendor relationships and support services related to assigned systems and technologies
Minimum and Additional RequirementsA bachelors degree in communications business administration information technology mathematics statistics management information science or a related field and experience in telecommunications data processing or information technology
- Relevant experience may be substituted for a bachelors degree on a year-for-year basis
- Relevant experience or education may be substituted on a year-for-year basis with an approved equivalence by the Division of State Human Resources (DSHR)
- Academic degrees must be from an accredited institution of higher learning
Preferred Qualifications- Experience leading or supporting enterprise applications automation platforms or document management systems in a large or complex environment
- Experience managing or supporting platforms such as OnBase AEM Power BI or similar enterprise technologies
- Experience with IT service management project management operational metrics security/compliance activities or continuous improvement initiatives
Additional Comments- EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age race color religion sex national origin disability and pregnancy childbirth or related medical conditions including but not limited to lactation.
- Hours: Work hours are 8:30 a.m. 5:00 p.m. Monday Friday (37.5 hours per week).
- Telework schedule:This position may be eligible to work remotely up to two days per week after one year of employment with SCDOR.
- Training: BPA Managers will participate in an onboarding program to ensure they have the knowledge and skills to successfully perform their job.
Ready to apply
- Apply online and complete the application fully including all current and previous work history and education.
- You may submit a resume but it will not be considered as a substitute for completing the entire application.
- Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) and may be contacted to complete a one-way virtual interview (using Spark Hire).
- Candidates selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check which includes fingerprinting.
Required Experience:
Manager
